Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
NO TX DUCTING LICENSE. CAME TO HOME ANYWAY. SCAM ALERT.
Choice home warranty and Sears services are scams. Unable to speak to anyone at choice home warranty and Sears it's AI only and you can't find a rep if you try for 10 hours. I had a ducting issue. Ducting separated and the 12" diameter tube blew around and beat itself up. Sears is NOT QUALIFIED for ducting. Choice sent Sears. Kyle called 30 minutes prior. I told him all rooms are ice boxes a/c working perfectly but there is separated ducting. Kyle said he and SEARS are NOT DUCT LICENSED. He said he just needs to come and collect $75 and this will apply to the ducting company deductible also. He arrived with his tech bag at the door. I asked are you going to fix ducting? He said no this is how it's done. I said I'll just pay the $75 deductible and send the ducting company. He said this happens all the time he needed to come in. I let him in, he moved around the duct work now it's blowing cold in the attic. It wasn't before. He's not even qualified to mess with ducting. He sat outside for 40 minutes then he sent a bill $245. I went out and asked what's going on TWICE. It was very odd. He drove away the minute choice home warranty said it's not covered LOL. Avoid SEARS SERVICE & CHOICE HOME WARRANTY I'm in Fort Worth. Both scams. Both AI only. You will say AIR CONDITIONER NOT BLOWING IN 2 ROOMS. Ai will list you as "air conditioner" and you won't get a chance to speak with anyone to clarify. The Choice process states: tech gives an estimate. LOL Kyle just came in to do ZERO WORK and he was NOT QUALIFIED and he sends a bill for hundreds. Reporting to TX licensing. Absolute scam avoid at all cost.
Mark K,
Fort Worth, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751060453928
Bad service bad communication
This tech finish his diagnosis, called my warranty company got a refusal and sat in the driveway for 45 minutes without telling me anything or giving me an estimate to repair it. Also, he initialed stating I had seen the document which I had not because he never came back so now I'm gonna have to pay someone to come out and give me an estimate to repair it because this guy couldn't be bothered. He was also wrong about a valve missing. It certainly is there.
Vicki A,
Middleburg, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749933114803
Was no help
Service first words out his mouth was I know this is recalled but I don't want to get in trouble so I'm go to charge you, your decuable before I can look at system and it gets fix than your warranty company can refund your money.
Reynold L,
San Antonio, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749592332281
Great Tech. Straight shooter.
I had the pleasure of working with Daryl from Sears Home Services for the second time, and he continues to impress as an HVAC technician. Daryl is professional, courteous, and has a knack for explaining complex HVAC issues in a way that's easy for anyone to understand. His straightforward communication and top-notch expertise make every service call smooth and stress-free. Whether it's a repair or maintenance, Daryl gets the job done with skill and a positive attitude. I highly recommend him to anyone needing reliable HVAC service!
Kermit J,
Opelika, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749592264684
Confused
Technician act as if he was confused, he was only worried about if he was going to be blamed fir damaged floor. Poor service👎
Paula F,
Jacksonville, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749590748366
Terrible
Didn't look at anything took my money then told me he couldn't work on my a/c
Shanaia W,
Sikeston, MOCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749506299351
Didn't show up
No call no show. I've been waiting a week and a half and my air conditioners been broke. It's been over 100° out. I can't get any satisfaction on the phone. This company is not very good.
Richard V,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749254746857
Appointment
Technician never showed and says he is here to the appointment
Kern S,
Thornton, COCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1749159656330
so wrong
2 visits did not check freon on first time left the compressor running even when off first visit did not say the compressor was fried we do have it cleaned and hose it out periodically lastly he told us everything was ok a couple hours later called choice and found out what he told them. how do i know he didn't do something wrong this time too. we found a part in our yard from the first visit
April E,
Cottleville, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747431049015
Randy S
In the beginning the tech was responsive, but Randy stopped answering my calls and never gave me an update. Now I'm here at the start of the heat season still without a working A/C unit.
Carl Z,
Orange Park, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746834802796