Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Air conditioning
I explained then in unit blows cool for awhile then stops cooking ice forms in unit outside. Tech did not diagnose problem or provide repair solutions told indicated Freon level was in acceptable range said he was not going to do anything issue my house still hot!!!!
Stephanie H,
White Plains, MDNo qualified people
The technician incorrectly diagnosed the issue as electrical and advised contacting an electrician. The electrician confirmed there is no electrical problem. This has caused unnecessary delay and additional cost. The issue was also incorrectly reported as storm-related, even though there was no storm in my area. Insurance denied due to false information. Don't call sears.
Mathivanan J,
Chantilly, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607821750
Owner
You sent someone who could not repair the air conditioner. One star because he was nice. If there is a next time, please send someone competent.
Robin B,
Austin, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779998546519
Air conditioning
Mohammad was not very friendly and generally had a bad attitude. When he was finished, he left a mess that we had to clean up. Would not recommend Sears if employees treat customers this way
Matthew F,
Leander, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485596203
Totally Unprofessional!!
James showed up completely unprepared and made no effort to diagnose the issue. My ticket clearly stated that the unit was leaking water into the overflow pan and into the garage, yet his first reaction was to say he needed to go back and grab a nitrogen tank. When he returned, he immediately declared that the repair wouldn't be covered and that I would have to pay—without inspecting anything. I explained that the other unit with the exact same problem had been repaired by a Sears technician six months ago and was fully covered, but he dismissed that entirely and repeated that he "can't do it." His attitude was essentially: pay now or he's leaving. He refused to look at the outdoor unit, refused to check the attic unit, and ignored every attempt I made to explain the situation. He seemed completely disinterested and unprofessional, behaving as if he was forced to be there and looking for the quickest excuse to leave rather than actually provide service. Totally unacceptable and a complete waste of time. It was obvious he had no intention of doing any work, and his dismissive attitude made it clear that simply being here was an inconvenience to him.
Michael S,
Edmond, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485546177
Work Not completed
Service order was mark complete however the work was not done
Treisa M,
Stockton, CACustomer service response - Treisa , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779485284336
Nothing Done
The Tech came out and said there is no leak, Frion is full . Could are dirty to clean them. The AC is still not working nor cooling the house . Charged me $113 . No way forward provided .
Lucas F,
Blythewood, SCCustomer service response - Lucas , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779400901514
Not skilled and rude with customer
The issue is with heat pump outside unit motor. He wrongly diagnosed and replaced the inside unit heat pump furnace motor. Also his communication is very rude with customer. I would not use this technician again
Kamal G,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193761015
Air Conditioner Repair
Communication is terrible. I am left not knowing what is happening compared to what was discussed during the repair visit.
Robert L,
Phoenix, AZCustomer service response - Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777066343441
Ac unit
Tech did not fix the issue, he stated that the Freon was low but the type he had with him was the right kind for my unit. So he went in the attic did something and stated he would call back in 1hr to see if the unit was still freezing. It did freeze again but he never called back nor did he answer my calls.
Dominica E,
Cordova, TNCustomer service response - Dominica , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776805854047