Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Catastrophic experience!
I have been a Sears Master Protection Agreement holder for over 14 yrs and when in need of repairing my A/C in the middle of this unprecedented heat wave, with the temperature inside my home averaging 86 degrees, it took Sears 5 days to send a technician to diagnose the situation and took them an additional 12 days to return with the wrong part. Finally fixed on the following day. During this time, I spent over 5 hours on the phone navigating through a limited/complicated telephone menu. Customer agents unable to make decision or connect me to someone who could. A lack of an appropriate number of technicians, was evident. This incident started on July 14 and ended Aug 2, 2023.
Rafael G,
Tampa, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691184924436
Air condition issues
I have call Sears home services twice for the same issue and tech Jerry has not solved the problem. The air condition unit is still leaking water around the bottom area, I explain this to the tech they sent, he told me that some type of PVC pipe needed to be added on, I ask him could he fix it, he told me no he don't fix that type of work, check the refrigerant level and left. So I still have the same issue as before.
Larry J,
Warner Robins, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106620779
Eh
Kinda rude, didn't really enjoy the 5 minute experience. Says it's user error , maybe it was.. (but he couldn't fully check machine do to " company policy") I get it's the end of the day and you see a lot of things that may seem silly, but it was just an unpleasant experience for us.
Brittney,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845434760
AC service
First service visit , the technician was very late ... He was able to determine that refrigerant was low by about 3 to 4 pounds. He Would need authorization from Home Warranty company to charge the system. The next follow up scheduled service appointment was made a few days later supposedly to complete the service. That appointment was set up an and confirmed for June 23 ….But technician never showed up, with no explanation. and Service was never completed and fixed.
Scott T,
San Marcos, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782423710414
Tech doesn't honor customer's request.
The last time Randy came out to do a routine maintenance prior to this time, he advised that the unit was one pound low on Freon so this is what prompted this "paid service visit today." Randy added the pound of Freon, I then asked "are you going to check the unit for leaks," he responded "I don't have to because it's only a pound low." I said to him, I would like for you to check this unit for leaks to ensure there are no issues causing the "low Freon" problem, and avoid having to call someone back out here sooner than necessary. Randy then put his tools away and left without saying another word. I was around back and getting ready to open up the garage for him to check for leaks but he was gone without my knowledge. This is unacceptable and going forward, if service is needed at this address, I would prefer if you send someone else because what I asked of him was reasonable. Thank you
Maurice J,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781740675519
Nothing was fixed
Nothing was fixed. Unit still not cooling. Had to call another provider and expect to get my deductible back.
Matthew S,
San Antonio, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781732471783
Very disappointed
I have had service now twice on fixing the AC and AC is still not working through out the house. So service call was a waste of time. I would never recommend Choice Home Warranty to anyone. Takes a week or more to get a technician. It's totally a big pain.
Joyce A,
Saint Louis, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781040965017
Issue was neither discovered nor fixed
After three visits over the past 10 days, the technician has left the property saying he still believes what could be the reason for broken AC. With no resolution in horizon, the lack of ownership and customer care is very clear.
Michael R,
Reston, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781033935128
Extremely disappointed
They had me waiting from 8am till close to 5pm. Before they showed up they told the home warranty that my unit was rusted I put a new compressor in last year because of what they said the home warranty wouldn't cover anything so cancelled my service and got all my money back had another company come they had no problem they put Freon in and my air conditioner works fine I Will never do business with sears again
Steve D,
Oklahoma City, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780954956627
No show
No show with no communication, no correspondence, terrible service n
Shannon L,
Goodyear, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780954866395