Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Problem not resolved.
- missed the appointment - called in and informed that he do not work on central AC - call closed without resolution
Sanjeev K,
Pleasanton, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1761342009800
Sears technicians
Technicians were professional and treated me with respect and courtesy
Jeffrey G,
Fresno, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759356389062
No service
Technician arrived 30 minutes late and told me he could not work on my unit because the roof was too steep. Sears has worked on this unit previously. Last time in March of 2025 Other sears techs have been good. Not this guy Please never send him again
Kenneth D,
Fresno, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1758844880104
No one showed up to my house
No big deal I have no AC, took off from work so you guys could NOT show up
Ben B,
Foresthill, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757973193136
Worst experience ever
Tech never called before arrival and didn't show up. Tech said he completed the repair but never rang the camera doorbell. This tech should be reviewed by a Manager. Star rating -10
Robert S,
Toms River, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757713148355
Unprofessional Conduct by Sears Technician
I requested service for my central air unit and waited the entire day for a technician to arrive. When the Sears technician finally arrived, he displayed anger and belligerence during our interaction. As I began explaining the recurring issues with my unit, he responded by stating he had only received the order a few hours prior and decided to visit my home first. The technician expressed reluctance to complete the work and insisted I needed to call Sears to proceed, citing that it was after hours. I explained that his late arrival contributed to the timing issue and that I was simply seeking to have the unit repaired, even if payment was required, to avoid ongoing problems. While I was on the phone with Sears to resolve the matter, the technician began yelling at me. Feeling unsafe and uncomfortable, I asked him to leave my home immediately.
Ethel K,
Houston, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757454208214
No show!!!!
Never showed up!!!!!!!!! Without air now 3 weeks still not repaired! This is twice no show ! Do not want anything to do with sears at this point!!!!!!!!!!!!
Barbara R,
Pensacola, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158569344
Appointment August 21, 2025
Your email said you had arrived and I was home all day and you never came. Then I find out ticket was marked complete. Then the home warranty assigns me someone new as they said they couldn't reach you. Also stated you were not familiar with this unit. All a lie. I had another tech I was working with and a part was ordered at the beginning of this process. There is no number to call to even talk to a live person which is no way to do business, I would like to talk with a real person regarding this whole thing .
Karen G,
Davenport, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158476092
Rude and tells you one thing and insurance differently
He rude. First thing he said today was. You again And then he told me one thing and told insurance something differently.
Rosana A,
Manteca, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948860260