Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
The tech wasn't knowledgeable
Delonzio was kind and communicated well. However, he didn't seem to be an expert on the issue and had to make multiple phone calls to ask for help. Additionally, he kept blocking our neighbors' cars with the van and had to go downstairs to move the van 3 times which took him longer to inspect the unit. He said our neighbors weren't friendly because they were honking to get him move the van which they have every right to do so. When he went down the 3rd time, he parked the van in front of 2 garage doors and I told him he could park in an available spot that was nearby but he left the van there and said he was almost done. At the end issue wasn't resolved and after he left the A/C started making even a louder noise. If I had to work with Sears Home Services again, I'd prefer to work with someone who is more experienced and respects others' space. Thank you!
Seda,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135071279
HVAC repair
Was unable to complete the task. Spoke of an electrical problem. Diagnostics were not very clear
Stanley S,
Kensington, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692058090503
Catastrophic experience!
I have been a Sears Master Protection Agreement holder for over 14 yrs and when in need of repairing my A/C in the middle of this unprecedented heat wave, with the temperature inside my home averaging 86 degrees, it took Sears 5 days to send a technician to diagnose the situation and took them an additional 12 days to return with the wrong part. Finally fixed on the following day. During this time, I spent over 5 hours on the phone navigating through a limited/complicated telephone menu. Customer agents unable to make decision or connect me to someone who could. A lack of an appropriate number of technicians, was evident. This incident started on July 14 and ended Aug 2, 2023.
Rafael G,
Tampa, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691184924436
Catastrophic experience!
I have been a Sears Master Protection Agreement holder for over 14 yrs and when in need of repairing my A/C in the middle of this unprecedented heat wave, with the temperature inside my home averaging 86 degrees, it took Sears 5 days to send a technician to diagnose the situation and took them an additional 12 days to return with the wrong part. Finally fixed on the following day. During this time, I spent over 5 hours on the phone navigating through a limited/complicated telephone menu. Customer agents unable to make decision or connect me to someone who could. A lack of an appropriate number of technicians, was evident. This incident started on July 14 and ended Aug 2, 2023.
Rafael G,
Tampa, FLAir condition issues
I have call Sears home services twice for the same issue and tech Jerry has not solved the problem. The air condition unit is still leaking water around the bottom area, I explain this to the tech they sent, he told me that some type of PVC pipe needed to be added on, I ask him could he fix it, he told me no he don't fix that type of work, check the refrigerant level and left. So I still have the same issue as before.
Larry J,
Warner Robins, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106620779
Eh
Kinda rude, didn't really enjoy the 5 minute experience. Says it's user error , maybe it was.. (but he couldn't fully check machine do to " company policy") I get it's the end of the day and you see a lot of things that may seem silly, but it was just an unpleasant experience for us.
Brittney,
Newport News, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845434760
Air conditioning
I explained then in unit blows cool for awhile then stops cooking ice forms in unit outside. Tech did not diagnose problem or provide repair solutions told indicated Freon level was in acceptable range said he was not going to do anything issue my house still hot!!!!
Stephanie H,
White Plains, MDNo qualified people
The technician incorrectly diagnosed the issue as electrical and advised contacting an electrician. The electrician confirmed there is no electrical problem. This has caused unnecessary delay and additional cost. The issue was also incorrectly reported as storm-related, even though there was no storm in my area. Insurance denied due to false information. Don't call sears.
Mathivanan J,
Chantilly, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607821750
Owner
You sent someone who could not repair the air conditioner. One star because he was nice. If there is a next time, please send someone competent.
Robin B,
Austin, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779998546519
Air conditioning
Mohammad was not very friendly and generally had a bad attitude. When he was finished, he left a mess that we had to clean up. Would not recommend Sears if employees treat customers this way
Matthew F,
Leander, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779485596203