Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Lee
I think He checked everything but did not let it run long enough to see that it couldn't pull down to the thermostat setpoint when the temperature is hot outside
Lee M,
Bayville, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718400681474
Mr
Hi, according to the technician, the system cannot be serviced because they couldn't find the serial number and model number so basically he just checked the pressure which I think there's still something going on since the air is not cold enough in my opinion!
Roque U,
Summerville, SCCustomer service response - Roque, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1716413468256
Repair of heat pump
Nothing got fixed. Still running on auxiliary heat. Nice guy. Said I probably had a Freon leak but couldn't repair or replace bad part. Service call was useless
Don A,
Royse City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707760475985
Worst customer service ever!
We were trying to have our HVAC repaired since May of 2023, wrong part sent originally kept getting rescheduled, 10 times!. Finally tech come out on 10/5/23 said he was here to repair air conditioner however again it was the wrong part. He said he was going to just "make it work for us". The whole time I was working with both the home warranty and Sears to get someone to say it was not repairable so the home warranty would allow a replacement. Long story short we got a new air conditioner in September.
Vickie M,
Louisburg, NCCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696541715052
Worst customer service ever!
We were trying to have our HVAC repaired since May of 2023, wrong part sent originally kept getting rescheduled, 10 times!. Finally tech come out on 10/5/23 said he was here to repair air conditioner however again it was the wrong part. He said he was going to just "make it work for us". The whole time I was working with both the home warranty and Sears to get someone to say it was not repairable so the home warranty would allow a replacement. Long story short we got a new air conditioner in September.
Vickie M,
Louisburg, NCFurnace Check
Technician spent less than 20 minutes at my house. Was told that my ducts were dirty because my charcoal filter was black and that I had a rodent infestation from a dead insect in the corner of my HVAC system.
S,
Ft Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695683154817
nice person but still not fixed
this is 3rd visit from your company and the AC is not fixed.
Nasser S,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694123038722
Air still not working !!! 100 degree weather
Cinch services is trash! I called customer service for assistance I was transferred four times and the last person hung up on me. My HVAC has been out since July. They have sent three people out and it's August 29th still do not have air. I live near Myrtle Beach where the heat index has been 105-110. I am not a happy camper. Customer service was not helpful and refused to assist us with a simple request.
Spencer M,
Conway, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693352834200
Not sure he knew what he was doing
Not satisfied
Darrell M,
Missouri City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913273965
AC service
AC did not work after being repaired , had to call back again to reschedule for a 2nd time. Tech should have tested and made sure AC was cooling down
NY,
Frisco, TXCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692482595958