Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Heat
The unit is not working yet we need them to comeback out
Thomas J,
Phenix City, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233169920
No information left
I had to leave for work after his arrival. My son was here. No information was given on what was done. No form was signed or left. Called and got your AI robot who would not allow me to speak with a real person.
Susan M,
Waco, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754603574173
AC repair
Air conditioner temp finally went down to set temp at 11:00 pm. Angelo said that the unit was making a loud noise and was probably something else needed repair. He tried calling Choice with no answer and said he could not repair w/out their permission and left. Temp was up to 76 this morning and outside unit has stopped working. One of my neighbors came by last evening informing me of the loud noise coming from the unit and suggested what might be the problem. FYI the unit outside was running before the repair w/no noise. It stopped working on 7/27 and I had to move out of my home for one week until yesterday. Angelo was two hours late from the time I was given. He was very polite but my problem wasn't fixed!
Karon C,
Wake Forest, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754434684148
Air-conditioning repair was not made
I been trying to get ahold of this company your repair guy was over to my house now two days ago to fix my Air-conditioning the repair was not made 3-hours after he left the Air conditioner went out again and every sentence then l been trying to get a hold of this company to come back out to fix this Air-conditioning
Sherman B,
La Plata, MDCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750974428565
Sherbrooke Place A/C Service Call / Sears
The technician did not find the leak I asked him to find. I had another technician come out on 6/5/25 to, at least temporarily, get the system working for the elderly gentleman that occupies the property. The technician from Markl and Sons found a leak, saw oily residue, sprayed soapy water on the suspect leak and "saw bubbles". He also replaced 5 pounds of freon to get the system cooling again. A previous bad experience on another a/c unit, is why I declined your technicians request to add the "stop leak" additive to this unit. The technician kept asking for the $75 service fee to the serious point of being annoying. I would have gladly paid upfront when he arrived, but one discussion lead to another and it was delayed. I'm unsure at what point the email was sent to make the payment. Your technician should have continued to search for the leak until it was found and confirmed, not simply concluded that it was behind a panel (to the air handler) that hadn't been opened in years.
James S,
Sherman, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749506258792
Nothing was done. The technician didn't do nothing. I can't
Nothing was done. The technician didn't resolve the issue. I can't rate
Marie J,
Ocoee, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749160254597
Tech couldn't find drain.
We have a leak in our HVAC system likely the drain clogged -tech got there with helper told tenant he couldn't find the drain line went out back, for some reason still couldn't find what he was looking for and denied the claim due to misuse and neglect. Huh? When we called tech he didn't answer the phone.
Cynthia S,
Chesapeake, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748642159830
Homwowner
Had two separate sevices done for AC . The water is still dripping from the backfliw today and the other issue with the AC condenser was the loud noise. It is still making the same noise after he stated that he fixed it.
Ngoc K,
Katy, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724277069491
Service
Long time between call and appointment He seems not interested to check anything Did not even check the thermostat if needs cleaning from dust etc
Reda G,
Jersey City, NJCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722719892192
Customer
The system seems to worst than it was before Technician came…not sure what work he performed…very dissatisfied with this service …..I have experience much better service in the past…
Willean P,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721165428966