Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
AC doesn't work.
Guy was nice. The fan stopped working after he left and it's impossible to contact someone.
Vanessa T,
Minooka, ILAC services
Not sure of the experience level of this technician. I have had to get a second opinion on the original diagnosis she gave.
Susie Homemaker,
San Antonio, TXService
I'm sure the technician was fine but my ac still doesn't work properly it's the same as the reason I called
Lisa L,
Huntley, ILGood but could be better
He tried to diagnose but couldn't figure out why my system wasn't cooling like it should.
Farooque S,
Euless, TXWilliam
Unable to get my air working. Been without for 13 weeks now. Unable to verify model number or serial number and unable to get through the crawl closet.
Patricia B,
Cincinnati, OHCentral Air conditioning repair
It worked great for 2 days, now the same problem is recurring. A/c is not working again.
Judi R,
Temecula, CAJessie was nice, but seemed inexperienced.
Jessie was very nice, no problem there. However when you wait 3 weeks for a repair person to rescue you from 100 degree heat, you REALLY want results, and that I did not get. I had no air blowing, the fan would not come on, so for me, fan motor was most likely the best place to start. He gave every reason why it was not that, but never checked the motor, I took him to where it was, he said it was to hard to get to and never opened it. Said freon was the problem and they did not have that type, so I could wait longer or have sears pass the problem to someone else. That is what I chose to do and am I glad I did! Next company came and did look at the fan motor put gauges on it and said it was shot. should be done tomorrow! Sears will never be my first choice again.
Laurie T,
Sinton, TXNothing fixed
Jeffery was nice and professional, but nothing got fixed... apparently this is the fault of the Home Warranty company I have, as they wanted a second opinion, but Jeffrey gave me the wrong information the first time and then didn't clearly explain the problem with the furnace when he came back. But my main issue with Sears is the use of AI to communicate with me--the AI "assistant" that reached out to ask if I wanted an earlier appointment couldn't respond to my very basic question about if they could narrow the time window for the appointment. If you want to communicate with your customers and offer different appointments, please hire real humans.
Angie C,
Champaign, ILCustomer service response - Angie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777671341623
Horrible
One of the worst service I got so far. Tech came twice fixed nothing and refused to answer my questions and later realized that suggested replacing the A/c even can be fixed. Seems like just wanted to get more money of the warranty company.
Samuel A,
Windermere, FLCustomer service response - Samuel , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777499991769
Not sure what he did
My furnace keeps blowing fuses we have to keep changing them. I asked the technician what was wrong or what did he fix and he was unable to tell me. I did not see him fix anything but I paid $75. I don't want to keep having the same issue. I did not get a receipt or an explanation of what was wrong and what was fixed I'm highly dissatisfied.
Nakiecha R,
Camp Springs, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765579544779