Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Not happy with service
Mr. Orland was assigned to come to my house because the bottom tray of the air conditioning had over flow. Yes he did drained the tray and also he taped a small hall that some place in a duct. Something like that. A few days latter the area including the tray was check by a air conditioning technician and he told me that tray was dirty full of slime and was clogged. This has not happen before in my 40 + years that Sears has serviced my home appliances.
Luz B,
Parkland, FLIt's still not fixed ( And it's hot in my home)
The service man was friendly and knowledgeable. He found two leaks and cut a big hole in the side of the furnace duct . Still no a/c . Now we have to wait for the home warranty company.
Gregory S,
Toledo, OHProblem not diagnosed
First off all, I don't have any problems with the technician per say. Omar was punctual and personable. Unfortunately the problem I am having is intermittent (The heater will occasionally not kick back on when the temperature drops too low - usually once every day or two) and it wasn't acting up while Omar was here. He looked things over but wasn't able to find a cause. This means I'll likely have to call someone else out (and make sure I can be home for it) after some more documentation.
RH,
Clovis, CAThermostat replacement and perform a PM on the entire system
Technician came and verified that the thermostat was no functioning properly so he could not perform a PM check of the entire system. He said that he needed to obtain a 'repair order' so he could obtain a replacement thermostat. That was about a week ago and I have not heard anything from him since.
Eugene S,
Indian Head, MDValue time!
Nate did a good job once he arrived to my home. However, he didn't arrive until after 5pm. The whole day was wasted waiting on him from 8am-5pm. That's not great service!
Natacsha F,
Lansing, ILDid not clean up after
He left and did not dry out the water in the settlement area. This is the first time a technician fixed the issue and did not clean up the area.
Janet B,
Riviera Beach, FLAnnual
Was difficult to get service for annual Weekend availability is needed
Bridget P,
Elkton, MDDid not come on time
My original appointment was from 1-5 pm. He showed up at 11 AM and I was not home from work yet. He promised to come back the same day, did not, but did not call either that he would not be coming. Two days later, he came, and said the wrong service people were sent out so he would send a report, that would not get the problem solved until the following week. Had he shown up on time two days earlier, I would not have been hung out to dry over the weekend.
Victoria T,
Rio Vista, CAGood Job
The technician arrived in the morning which worked great for me. He was friendly, polite and got right to work. The downside with this service is the window for the tech to arrive is 8 am - 5 pm. Even the day of service, they won't narrow it down. This is a change from the last time my HVAC system was serviced and I don't like it! So the tech was great and the timing was good -- this time.
Catherine F,
Ivyland, PAJames was not the one...
Jason Sanders of Delta T Heating & Air Svcs responded on Sept. 7 and did a great job. The right man for the right job. Very happy here.
Walter B,
Lakewood, CO