Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
Almost perfect
Al great but the one thing that would make the 5 stars is a little bit of more empathy and explain more about the inspection process.
Ulises P,
Katy, TXAnnual preventive maintenance
Appreciated the professional inspection of both furnace and a/c units.
Edward M,
Monroe, NCCourteous tech
Tech arrived very puntual, he work swiftly and professionally. He explained step by step what he was doing.
Maria E,
Clarksburg, MDAir has since stopped Working properly
AC not cold anymore. Not sure what's happening
James B,
Summerville, SCFriendly
He came in checked the unit as well as the unit in the attic. I would recommend sending people with less body weights for that are in the attic as it could not get a proper evaluation does he could not get close to the unit. I would love for somebody slimmer to come out so can get in there and really evaluate.
Lawrence W,
San Fernando, CADryer machine
The service was really good the worker came on time
Raiza A,
Meriden, CTTechnician efficient; Sears repair service NOT
We have been awaiting this a/c repair for over 1 month. Fortunately, we have an upstairs unit which helped cool the 1st floor. Multiple attempts to schedule our appointment sooner, with no response. Difficult to reach a person(1⭐️). Technician was friendly, competent and efficient. (5⭐️)We are grateful he was able to troubleshoot and repair our unit in less than 30 min.
Christine S,
Durham, NCCarrier heat pump repair
Solomon came to our house to repair our high efficiency Carrier heat pump. We had it serviced previously (by another technician), and when we returned from vacation we found it not working again. The second service was done by Solomon- he found over 7 gallons of water in our pan under our attic unit (no water was noted less than 2 weeks prior), plus error codes and outside unit fan not working. His 2nd visit, he replaced the fan- but error codes persisted and he found the circuit board in the attic needed replaced. He recommended 3 items needed replaced and was scheduled for return on 8/8/23- but Cinch did not approve the replacement parts, so no visit was made on 8/8/23. Cinch had another company scheduled to come on 8/5/23, but they arrived and couldn't assess the heat pump, as they did not do service on high efficiency products. Solomon spoke to me today 8/8/23, to alert me the scheduled service for repairs recommended were declined by Cinch. We are continuing to wait on repairs since our first service on 6/30/23. Solomon spent considerable time assessing our issues and kept us apprised of repairs needed. Obviously, we are frustrated to not be able to be upstairs in our bedroom due to excessive heat during the past 1 1/2 months during the worst of summer weather.
Paul B,
Woodbridge, VAAC new part install
The technicians did a good job installing the new part, but left a bit of a mess of cinders and charred material that flew all over the hallway and nearby bathroom from the torch igniting some insulation, that I had to clean up. And the foam insulation on the pipes and metallic tape is cut up and not put back on very cleanly. But other than that they did a good job. The unit is still struggling to cool, I was hoping it would be cooling better soon after install, but maybe it just needs some more time
Sean R,
Little Elm, TXLong wait to get it done
I feel the technician is very knowledgeable and knew exactly what was the issue but disappointed on how long it took to get parts and every time we would be put at the end of the line . It took seven weeks to finally get the AC up and running. Wish you would have real people on customer service .
Dionicio C,
Floresville, TX