Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.6/5
HVAC
Excellent
Lolethia O,
Durham, NCSuperb service
Omar the Sears tech was great! He got right to work, explained the issue clearly, gave 2 options and and then fixed it on the spot.
Raymond A,
Saint Cloud, FLWent the extra mile…
We were having some AC issues, he quickly found an issue with the blower and repaired it but even after that we weren't getting the airflow anticipated, he found an old vent opening in the main line that could be causing some significant issues (and if nothing else a major waste of cold air that should be going IN the house, not UNDER it)… not sure how he saw it because I definitely wouldn't have found it! Thankful for him taking that extra minute to talk through the "symptoms" and look around rather than assuming the one part he found was the entire issue and be done with it.
Renee C,
Archdale, NCDonte is the best technician by far!
We have had the privilege of working with Donte several times now. He is knowledgeable, reliable and communicates very well. Each time, he has gone above and beyond to complete the job. If I could ask for him every time, I would!
Shannon G,
Winter Spgs, FLOutstanding
Terek was outstanding in his air conditioner work. We really trusted him.
Denny W,
Winter Spgs, FLVery satisfied with his work ethic and professionalism.
He was very professional, He called prior to coming to my house. Very professional provided great service.
Patricia A,
Coral Springs, FLFixed the problem
Diagnosed and fixed the issue within minutes. Did a good job to replace the broken AC capacitor.
Vikram S,
Pleasanton, CAExceptional Technician
Tarek worked very hard to service our two electrical furnaces and air conditioners. He was very kind to my husband who is in a power chair. He went above and beyond to do the best job he could and we were very impressed and appreciative. We want him all the time!
Denny W,
Winter Spgs, FLTech Performance
The tech your sent was on time, knowable of his craft and respectful. He did his job to my satisfaction and departed.
James H,
Suffolk, VATechnician is great. Back office and support need improvemen
Tarek is great everything he can do he did. That being said back office and support need improvement. I requested a call from Tarek's manager and he said my number was passed along. No call was made. Disappointed about that. These all day timelines are awful. Also who ever is in charge of shipping parts needs to learn how to wow a customer. Part comes in after waiting a week. Can't install because it was damaged. Part to replace needs to be expedited. Had to wait another week in this oppressive heat for new part to ship and install. That's unacceptable when it wasn't the customer's fault that the original part was damaged. Those are the things that will keep the customer loyal.
Paul S,
Orlando, FL