Carrier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.7/5
Came on time, assesses the situation and proposed a plan of
My a/c system is going on 15 years old. I think the system should be replaced rather than repaired but that's your decision for now.
Stewart K,
Boynton Beach, FLA/C service
Billy has serviced our A/C for several years and we have had no problems. He is respectful and courteous.
Bradley L,
Columbia, TNBrayan R.
Great experience. Prompt service and kindness. Found the part that was brown. Had a replacement in his truck. AC up and running almost immediately.
Gregory S,
Riverside, CAJust want to say thank you
I'm beginning to think that my long wait to finally get a technician to look at my AC unit was well worth it. Adam was excellent in providing his technical expertise in repairing my AC. I extend a sincere thanks to Adam for his hard work and professionalism.
Robert H,
Rocky Point, FLMr. Tran is outstanding!!
On July 21, 2023, I had two issues: 1) water actively leaking from the ceiling and through the ceiling vent of installed Air Handling System, and 2) the poor location of the air purifier that made it difficult to install its filter that were changed every six months. In late 2021/early 2022, I had been trying to get the first issue — the moisture stains on the plaster ceiling — addressed by the Sears Transform Home and the Sears Warranty/Maintenance Department without success. On his first service visit, Mr. Tran quickly diagnosed both problems and recommended solutions. When he returned on August 2, 2023, he was able to quickly address the condensation and leaking by repairing the vent. And, because moving the Air Purifier and ceiling damage were not an issue his Department addressed, he recommended that I reach out to my Sears Transform Home Cooling and Heating Department to address the remaining issues. I am very pleased and grateful for Mr. Tran's outstanding service on the condensation issue and his expert diagnostic work in identifying the root cause of this matter after trying to get your other Departments to address since 2021/2022. Mr. Tran is a customer focused expert who represents Sears' business values well!!
Bernadette M,
Takoma Park, MDExcellent
Nathan E is extremely professional and explained everything to me in terms that I could understand. He's very knowledgeable about his business and I was very pleased with his service. You have yourselves a great hire in Nathan E.
Pamela C,
Cntry Clb Hls, ILEnrique, Sears service technician
Enrique is a very reliable service technician. he knowns what his doing, and a responsible person, gave customer a trustworthy felling.
James Y,
La Palma, CAAustin V
He was very helpful and knowledgeable in my situation with my problem.
Nicholas C,
Scottsdale, AZTechnician
He did a great job! He was efficient, on time, competent and personable.
Pamela Scortt,
Fresno, CAQuick and knowledgeable
Able to get my ac working less than 30 min!
Jocelyn A,
Chicago, IL