Bosch Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Dishwasher
Great very informative Good communication On time Left work space clean
Johnlinda K,
Ormond Beach, FLShyheim
Shyheim has been to my house three times and has always been kind, efficient, and understanding. My dishwasher is just jacked up, but Shyheim is great.
Elizabeth M,
Middletown, DEGreat Service
Artez did a great job! He was very courteous and professional.
Brenda A,
Dade City, FLGreat customer service
No complaints. Joel showed up on time and was very knowledgeable about my appliance. Definitely would recommend.
Pagie G,
Crawfordville, FLGreat service
Chuck is professional and knows what he's doing. He was quick and efficient and we were back up and running in no time.
Mark A,
Clovis, CAGreat Tech!
He was really helpful and fixed the oven door really fast
Rosemary H,
Prescott Valley, AZIce maker repair
He was on time, as well as professional. Enjoyed meeting him
Pete L,
Nashville, TNSpeedy and Knowledgeable
Mike and his trainee were professional, knowledgeable, respectful and extremely fast! Thank you!
Taysha T,
Rumford, RIDishwasher repair
Great. Very curious. Fixed everything. Expedited repair. Lovely. Would highly recommend.
Beth H,
Jamaica, NYTechnician fine - Set up and process very frustrating.
Ray was on time, efficient and pleasant. He diagnosed the problem and replaced the necessary parts. He did not have time to wait through a dishwashing cycle to make sure it operated properly. Therefore, I will reserve final judgment until I run the dishwasher and see that it works properly. I do not appreciate and found very frustrating Sears's dependence on AI rather than employ real people. I needed clarification on something and was told there are no live agents - only AI agents. I have no use, nor do I trust any organization that has no one to whom I can speak if I have a problem or need clarification. I had several reschedulings due to the AI phone diagnosis and ordering a part Sears couldn't locate. It turns out that the parts needed had already been sent to me and Ray was able to use those to complete the repair. So because of AI my repair was needlessly rescheduled and I received extra parts that Ray did not need. I also tried to clarify an appointment. AI had the wrong information and I couldn't talk w/ anyone live. The technician was fine - the dependence on AI is not. You need to hire people, provide jobs so that customers can be serviced well.
Dorothy H,
Henderson, NV