Bosch Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Extraordinary Service
Extraordinary service is certainly alive and well….a rare find today. Neil is very thorough, knowledgeable, helpful and a pleasure to speak with. Neil explained the part and function. I could not have been happier with his service.
Yvonne T,
Ambridge, PAJohn is incredibly knowledgeable
I really enjoyed learning from John. He had no problem explaining to me what went wrong and he's very personable. Give him a raise. He is an asset that you absolutely want to keep.
Lloyd S,
Halifax, PABosch dishwasher
David was thorough, knowledgeable, friendly and provided excellent communication.
Lyn J,
Kent, WAFrank is a Fantastic Technician
Frank arrived when he said he would and did the job much better than the original installer of our Bosch washing machine.
Durwin R,
Valley Springs, CADishwasher repair
Tom was very polite and patient. Even though he was not able to repair the dishwasher he pointed out a couple of problems that I was unaware of. Now I may be able to fix it myself.
Michael W,
Nixon, TXExcellent Technician
Sid knows his technical expertise. He is very knowledgeable. Great work.
Steve M,
Fresno, CAGreat Service and very professional
Serviced my dishwasher and was very knowledgeable. It was a smooth experience
Cecilia A,
Seattle, WAGreat Service!
Very friendly, efficient and Kept me posted on the timeline!
Sarah R,
Prescott, AZThorough and Timely
John called us the morning of an assigned a time and he arrived on that time. Sears repair is someone you can depend on.
Larry B,
Cornville, AZOutstanding employee
Mark is knowledgeable. I would HIGHLY recommend him as an asset to your company. He was the initial tech in my repair. He was the one who, 131 days later, yes you read that correctly -131 days- to pick up the parts that were unable to be used. I'm impressed with Mark. HOWEVER, Your company, on the other hand, is a disaster. From your bot voice to your phone system, to your overseas operators who may speak English but do not understand English, to your overpriced and underwhelming inventory of replacement appliances. You have no customer service. No one can speak to supervisor. And every little step takes 72 hours. Your communication between and within your departments is horrendous. You purposely do not want anyone to speak with an American based associate. One person in charge of a repair from start to finish could have realized a problem 2 1/2 months ago. 4 damaged in transit tub assemblies and 4 months later you had a light bulb moment. Congratulations TRANSFORMCO., you've lost my trust. But you don't care. Your customers are not important. Only their money.
Stephen T,
Freehold, NJ