Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Refrigerator repair
Very polite, courteous. Explained to us what the issue was and what he needed to do to fix it. Performed his duties efficiently.
Brooke A,
Sicklerville, NJGreat customer service
Damien provided great customer service. He was quick and efficient.
Stephanie A,
Chicago, ILMr. Otis was professional, knowledgeable, customer friendly
Mr. Otis was professional, knowledgeable and customer friendly, and respectful.
Jamal A,
Indianapolis, INWarranty Service on my Amana Refrigerator
Robert, a direct employee of Sears for 20 yrs, was the best! Diagnosed the problem in a matter of minutes and replaced what I believe was the defrost sensor. He was professional and friendly and went the extra mile by fitting me in at the end of a very long day for him. I would use him again in a heartbeat. If I could give 10 stars, I would. My refrigerator is covered by Sears warranty, however, a good deal of the time, Sears farms out the work to independent companies. Over the 16 yrs I've had the fridge and warranty, that had not been a problem, however, Sears first sent Mix Appliance Repair, an hour away in Glendale, stating they were the only service provider in my area which made no sense as I asked Robert what area he worked and he said Corona. Two hrs later (confirmed by ring video) all the Mix appliance repair had done was literally defrost the ice in the back of the bottom freezer and "adjusted the gaskets" which is the rubber seal around the fridge door and freezer. I learned later that there is no such thing as adjustment of the gaskets. The owner, Armen Balayan, was rude and obnoxious and said the problem could just be the adjustment of the legs of the fridge!!! And when I called them back because the problem was not taken care of, even after I said I don't want Mix, they booked it anyway. Finally, someone called directly from Sears and assured me a direct employee from Sears would come. I'm not sure yet how to be able to request Robert for the next time but I have to at least do all I can to learn how to go about it.
Cynthia B,
Corona, CAFast and Knowledgeable
So thankful of Darrell's advice. He worked fast and recommended us on ways we can keep good maintenance on our washer. Thank you!
Giulia B,
North Bergen, NJOven repair
Isadore was professional but also personable. He was expedient yet thorough in the work he performed. I was pleased with the job overall.
Gerald D,
Cntry Clb Hls, ILKnowledgeable technician
Even though it was better to buy a new machine rather than fix it. He was very helpful and knowledgeable.
Carleton,
Platte City, MOGreat service
It was great service. Super efficient and fixed right the first time!
Casey L,
Plain City, OHJob well done...
I liked Charles...If I needed appliance work in the future, I would hope to be on Charles' route. He was knowledgeable, friendly and did not leave a mess for me to clean up...
Pat M,
Morehead City, NCExcellent Service
Dennis was amazing. He inspected the dryer and everything seemed to be working just fine. He diagnosed the ducts/vents needed to be cleaned. He offered to clean the inside of the dryer not only the drum but the electrical and heating components. Usually, I would have told him we would pass as I would think the contractor is trying to upsell us. I ended up having Dennis clean the inside of the dryer and I'm glad we had it done. He showed me burnt lint and dust near the heating area. Anyway, thanks to Dennis! We might have never had it cleaned and possibly started a fire. Glad we had him for the tech!!!
Vernon R,
Orlando, FL