Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Norman was the best part of Sears Home Service
I found it very difficult to get a customer service associate by phone. I am not a fan of the Virtual Assistant. Its understanding is limited. The technician, Norman, listened carefully to my description of the problem I was having, asked me many questions and with that information was able to diagnose the problem and initiate the order for the part needed. There seemed to be a problem with the handoff of the part from UPS to USPS from the updates that I received from both companies. Sears did not provide any updates and actually stopped any communication with me. After about a month the part arrived and I was told it would be another month before it could be installed. Thankfully after about a week I was offered an appointment much sooner. Norman returned and installed the part. He explained what he was doing and how the problem occurred. He was very careful to clean up upon completion.
Nancy L,
Kaneohe, HIGreat work
Very satisfied about the work he did, also he was very professional and would recommend him to others for appliance repairs.
Rusty H,
Ore City, TX5
Steven was very efficient & knowledgeable. He gave us & different options.
Cynthia T,
Milwaukee, WIDryer
Profesional and nice !!! Great worker
Ana G,
Scarsdale, NYDave
He did a great job
David H,
Rockford, ILVery Professional
On time , very buttoned up and professional I recommend Sears for service needs
Jerry A,
Indian Shores, FLIce maker repair
Robersy was extremely friendly and professional
Debbie C,
Fort Pierce, FLService Provided By Brian
Brian quickly identified what the problem was (user error), fixed it and educated me on what I needed to do in the future to prevent it. If I should have a problem in the future I would welcome him back if I were lucky enough to have him assigned as my tech. He was polite, efficient and professional.
Sandy S,
Poulsbo, WAExcellent professional.
I used to use Brandsmart and I would rather pay a little more and get the service from Sears.
Manuel L,
Miami, FLGreat service
Gordon was Gordon was fantastic He had the parts and was able to resolve the issue in one visit
Anthony S,
Idaho Falls, ID