Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Floor was damaged
The repair was done okay but there is a gouge in the vinyl floor where the washer was pulled out to work on. We need it fixed or replaced.
Jeffrey K,
Lincoln, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696102425249
Poor at best
Tech came out today to do repairs. Our initial complaint the burners do not heat evenly explained the top dont turn off complete on one burner. He did fix the door and the burner not going off. Burners still heat un evenly will most likely need replacing.
Audrey P,
Logansport, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695937009975
No show
The repair person is a no show…… I have wanted all day for him…. No Show. Sad sad
Shirley F,
Waynesboro, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859990017
Flooded house
Part installed was faulty. Washer started, technician left. 2 hours later I come home to house flooded. I have called an NO response from Sears.
Christine B,
Avon, INCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695683552248
Dishwasher repair
Initially said a new drain hose was needed as machine was not draining ordered part and two weeks later installed after billed and service done said this might not solve issue. Why did he not say that before I spent 310.00. He said he did a "test" on the dishwasher. After he left , first time used still did not drain. He did not return my phone calls. This is the first time I've left a negative review for anything. I usually just let things slide. NOT THIS TIME
Carol H,
Waynesville, NCCustomer service response - Dear Carol thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332797476
Dryer not heating.
Came and said the dryer was working OK and left. But the dryer was still not working until I cleaned out the dryer vent.
Robert L,
Saint Paul, MNCustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695072816276
Made it worse!!
Set up an appointment to have our ice make fixed on our side by side, there was some type of water leak that kept causing large hunks of ice to be created. The tech came out and claimed a line was froze, "thawed it" with my hair dryer and left, and it has not made ice ever since then. Has taken forever to get the tech depot to have them come back out, I had to be told by my warranty company that they will be out on 9/14/23 which was the ORIGINAL service date! Meanwhile, we are spending money on bags of ice EVERYDAY! TOTAL DISSATISFIED!!!
Albert J,
Madison, MSCustomer service response - Dear Albert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468248472
Outstanding technician
he Is a hard worker does excellent work,very helpful and very friendly.
Ilse R,
Leavenworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693949676647
Wrong diagnosis and No washer for 3 weeks
Our initial diagnosis was the washer just needed a new drain pump. We were please we did not need to replace it, and the technician set up an appointment one week later to install the part after it arrived. A week went by and the part they ordered STILL had not arrived at our home. 1) why would a common part take that long and 2) why would my next appointment not be automaticly linked to the part arriving?? I could not contact the tech, who called 10 minutes before the appointment and I told him the part was not there (which should not be news for a tracked part). He said someone would reach out to reschedule, and I got an email that I had to wait another week. Upset, I called and finally reached a person who said they were unable to contact scheduling, who do not talk directly to them or customers (absurd). He promised someone would reach out by 10pm that night with a new time. Of course, no call. I waited for the follow up appointment another week later, and then the (new) tech explained the main circuit board failed, which cannot be replaced. The pump and washer were useless, something I should have known from the first tech. We needed to wait another week to get a new washer (which I made sure not to buy from sears) I'm not sure how sears could have handled this worse. They refunded some money, but should have given it all back for failures at each opportunity. Extremely disappointing. I called sears because they should be the best. Will not make that mistake again.
Nick B,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693863685744
Not happy
The technician showed up. The technician was rude. Never came into the house to check anything inside. Went straight to the outside unit. Replaced the capacitor and wire. The tech was here about 30-45 minutes. The unit ran for about 30 minutes after he left. Then the compressor shut down. Tried resetting it. Still does not work. Compressor in non operational. Not satisfied with the work at all. Tech did not leave a business card. Did not say that if we had any more problems to call back. Waited 7 days in extreme heat to have our HVAC repaired. Still not repaired.
Debra P,
Lusby, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693603838477