Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Dryer repair
Claimed the repair was done and was not willing to wait to demonstrate completion. Five minutes after he left I tried to dry a load and the pronounced loud sound was as loud as ever. He had not solved the problem.
Janine J,
Holmdel, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709665410190
Service man
He did nothing to fix machine but complain and scold me about how to run machine. He did nothing to fix why the machine does not despence the fabric conditioner. So the short of this is he was a wasted trip. Could you please send someone here and fix the problem.
Janet W,
Burton, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267919622
Very dissatisfied
Spend more than four minutes concluding that I abused my machine and twenty minutes collecting the fee and showing up 90 minutes early while calling from my front door.
Merci C,
Grant, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221295971
WASHER REPAIR
THE TECHNICIAN TOLD ME EVERYTHING WAS WORKING AFTER HE FINISHED. HE TOLD ME HE RAN IT THRU ALL THE CYCLES. I PROCEEDED TO REWASH THE CLOTHES THAT HAD BEEN SITTING IN THE WASHER SINCE 12/18/23. IT STOPPED ON THE RINSE CYCLE AND GAVE AN ERROR REPORT OF E:04. I AM TOTALLY DISGUSTED AS THIS IS THE SAME ORIGINAL PROBLEM. I NEED MY WASHING MACHINE. MY CLOTHES, TOWELS, SHEETS, ETC ARE PILING UP.
Sarah R,
N Charleston, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706049313378
Late. Lazy. Lied.
Late: I took the whole day off since I was given a window of 8am - 5pm. Technician didn't arrive until 5:45pm exactly (doorbell can confirms). I get other customers were first and sometimes things take longer than anticipated but there was no communication or apologies. I could've went to work instead of wasting time off, chained to my house. Lazy & Lied I described the problem and he immediately went to "must be a programming issue." Didn't take anything apart. Wouldn't test the moisture sensor like I asked. Just showed up and said it over $600 to repair without doing any diagnostics. Offered me discounts if I purchased a plan from Sears or if I signed up for a Sears card. I declined. I went and purchased a multimeter and found that there actually is a short in the moisture sensor (resistance found when testing with a rod on each piece of the detector). Not only do I demand a refund for the "service call," I believe a new technician should be sent out to repair it.
Justin T,
Baltimore, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703284437915
Broke my machine
Kenneth came and fixed my dryer then started working on my washer. He turned the washer on, opened the top of it. Told me he had to order parts then left. I went to wash a load of sheets and my machine would NOT turn on. I called First American Home Warranty and A&E and they stated I would have to wait until 12/26 for him to come back to fix the machine he disabled. Service sucks, do not use Kenneth M or First American Home Warranty
Erika M,
Pueblo, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1702938398618
House
This what your technician make them do: « My insurance Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the failure does not constitute normal wear and tear. » It just making noise because is old 2012 amana. Look like we broke the microwave
Beck V,
Bartlett, TNCustomer service response - Dear Beck thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700260290263
Washer repair
Terrible I have waited 3 weeks this washer to be fixed and the guy came today and now it is still doing EXACTLY what it was doing before. NOT HAPPY
Perry F,
Philipsburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1699120500797
Repair
Left job incomplete. Just took pictures and told me he would come back soon.
Monawar A,
League City, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699049097228
If I could put no stars I would
Tech came out and put tape on a malfunctioning part told us that was all he could do and that we couldn't use a function of our appliance anymore.
Torrey,
OhioCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698442642248