Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Review
This is the 2nd tech man came over for the same job but he claimed he couldn't do anything because the parts ordered didn't right. The parts were ordered by the 1st tech 3 weeks ago as he came to check the washer. Why does it happen all the time? Why does Sears tech always takes a few trips to complete just one repair job?
Larry Liang,
Secane, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726090316616
No show techs and poor service.
Technician ordered parts two months ago no showed without even a call 3 times. I missed work and had to use vacation time to sit around for no one to show up. Finally after waiting since May my dishwasher is hopefully repaired and working 08/28/2024. Three months to get something repaired is unacceptable.
Shanna M,
Brighton, COCustomer service response - Dear Shanna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724881856347
Refrigerator 'non' repair or even assessment
First he said he was afraid of dogs through the door so I put them outside. The he came in said he had asthma & could not stay. Should be something he makes his employer aware of.
Kathleen H,
Plains, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724716650259
Refrigerator Repair
This was the third attempt (and two appointment cancellations) to repair the refrigerator that stopped working six weeks ago (July 11, 2024). Previous calls failed to fix the problems and parts were ordered. On this call a new heater was installed but no diagnostics were performed to confirm the problem had been fixed. When the technician departed it was suggested that we "try this for 24-48 hours" and if it isn't working properly call Sears and request that Keith (the tech who first diagnosed the problems) return to fix the problem.
Helen,
Tulsa, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724455966560
ice maker
initial call was made because the ice maker was not making ice. initial technician determined that water valve was not working and ordered a replacement water valve. The technician did not test the ice maker. Bruno came today (8/23/24) to install replacement water valve. Problem #1 - the replacement valve was slightly different … no mounting bracket. Problem #2 - the water line could not be mounted to the water valve because the connection on the valve was different when compared to original. Problem #3 - Bruno did not test to see if water was going through replacement water valve to ice maker. Problem #4 - ice maker is still not producing ice. Bruno did the best he could with installing replacement water valve as this was his assignment. Now that the valve was replaced, the original problem still exists. Someond needs to determine if water is flowing thru valve to ice maker and determine if ice maker is working. Please schedule a new technician that will determine what is wrong.
John Messina,
Farmingdale, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724449428324
Robert
He was so rude this morning on the 29th of july he left me in tears at the driveway when I was trying to ask questions is all. I wanted to know what parts he was going to order since he didnt answer me on what was wrong with it. He said I answered enough questions from last time he was here. Thats when he said it couldn't be fixed because it was so old it didnt have a serial tag even. Its not that old but after he left on the 16th first vist I went in and found a well preserved S/N TAG Myself. Then I texed him a pic of it and he said the account was closed and would have to set another appt. Which was today. HE took a pic of it and ran out, but I had questions on what was next and he got huffy with me and refused to answer any question I had. I just wanted to know what part he was going to order. Then again he said Im not answering a y questio s I have to go. HE WAS HORRIBLE TO ME AND I NEVER WAS ASKED TO SIGN ANYTHING ON EITHER VISIT..HE PUT A HUGE X WHERE MY SIGNATURE SHOULD HAVE BEEN. I called sears emidetly and a couple nice ladys rescheduled me for TOMMARROW! With another Tech. This has been going on for almost 4 weeks now Im old and tired..We have been loyal customers for a couple decades and never seen this. OH P.S... I gave him a 5 star on his first visit beacause I didnt want to upset anyone .. Just wanted my frig. Fixed..but hes out of hand and scarry to my mom and I whos 71 and 93urs old. THANK YOU FOR THE CUSTOMER SERVICE NICE HELP.
Bobby M,
Alma, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722294148108
Worst repair
After, 3 weeks the fridge was still having the same issue.
Victor S,
Okala, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721084817526
Seemingly easy fix…far too expensive charge
Dryer belt broke. Paul recognized and replaced in less than 15 minutes. The part was appx $17.00 and labor appx $330.00 which is outrageous.
Becky F,
Hixson, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720905845907
Horrible experience, will NEVER use them again.
They came to fix my washer, that caused a leak in my basement. After the tech left, he left all my fans and dehumidifiers unplugged which could cause mold growth in my house. Not only did he leave them unplugged, when he unplugged them he moved the cord to a position which made my 3-year old daughter trip (they were all placed under rugs prior to his arrival). I called and sent him a text, but he never responded. Since I was at work, and can't fix the issues he left I called the 1-800 line to have him come back out and fix it since but was left on hold for 45-min. NEVER use them. Use a local, small business who cares about their community.
Austin F,
Temple, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719954455426
Failed to complete job
Company kept changing the appointment dates and every time, no one showed up.. This went on for at least 7 working days. Each time I received a promise, and they still failed. I notified the warranty company and requested that they send a different company. BBB has a number of the same complaints levied against Sears Home Services.
Don T,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1719351361761