Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Furnace
He didn't do anything. The fact that 2 techs had already tried to service the furnace, he didn't want to work on the furnace, he stated someone took wires loose so he didn't want to go behind them
Patricia S,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837855610
Didn't come
I was informed via technician comment stating that I was rude, but I was not even home. I have Cpi security and nothing showed that I was even home to be rude to the technician. I was clocked in at work and none of my door sensors went off stating that it was open or close to have an interaction with anyone that day. It also stated I declined services, but I am currently pregnant and have two children in the home and my home is not getting above 58° and we are about to go on two weeks of no heat in our home so there would be no reason for me to decline.
Keyara M,
Columbia, SCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765330511428
Repair washer
The Sears worker didn't even show up on the day he was scheduled. Had to reschedule, he showed up the next day at 5pm. The part he said was bad was going to cost more than a BRAND NEW WASHER. I WOULD NOT RECOMMEND ANYONE TO USE THIS COMPANY !!!!
Todd V,
Warner Robins, GACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764022621470
Heat still not working.
He did not understand what was wrong with the unit; wanted me to switch to emergency unit. Argued with me; I insisted he look at the unit outside. He went outside, turned off and on the unit and then abruptly left saying the unit is now working, did not go back inside to see if the unit is producing heat . The unit is still not working, it's cold air.
Mary A,
Upper Marlboro, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763158336459
Check the ac
He didn't know what he was here for; at first he thought he came to check the heater; he had no knowledge of why he was sent by the company; lost confidence with him;
Fred G,
Yorba Linda, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761602600220
No Show
This is the 3rd visit that has been canceled on me. I have been waiting for weeks. Bad service!!
Frances K,
Chico, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759526976101
Appt time
Appt was scheduled for yesterday and never showed up...Unacceptable Not much help today either.. said parts no longer available. So I wait forever for you to come out, and then you can't do anything
Jan H,
West Frankfort, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757714231355
Terrible
Terrible experience using Sears Home Services. I do not recommend trusting service to a company that only cares about checking boxes and then just charging the fee. He did nothing at the appointment except talk about how I should have gotten insurance on our appliances. He didn't even look at the appliance. He heard what I described was the problem and decided that must be it. Ridiculous. I would like my money back.
Helen K,
Macomb, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948244105
The ice maker is still broken.
The tech George and a super nice guy and installed the part that was shipped, but did not fix the problem. The ice maker is still broken and does not produce ice at all. The surface rust from the faulty insulation was also not addressed or repaired.
Ravi B,
Altamonte Spg, FLCustomer service response - Ravi , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754352630586
The dishwasher is still not functioning properly.
The tech was a nice guy, but only changed the circuit board. The dishwasher is still not functioning properly. Specifically, the soap dispenser door is still broken and will not close.
Ravi B,
Altamonte Spg, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754352576602