Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Sears Technician
Technician was rude and this behavior was witnessed by a guest. Aggressive in his demeanor and walked away from customer while trying to speak to him to ask questions about the repair! So sad a little courteous goes a long way.
Nina I,
Indian Head, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233119168
Dryer problem
I believe that Jose misdiagnosed the problem, or didn't completely diagnose the problem. He couldn't account for the occasional natural gas smell or the fact that the clothes weren't drying as fast as they used to, leading me to believe that there are more problems than just the timer.
Mark T,
Wheaton, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727693729
Still not fixed
It was not Charles' fault. The part he installed is defective. The dryer is still not working.
Randy H,
Livonia, MICustomer service response - Hi Randy, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693518209023
Replace the ice maker
The icemaker is only crushing ice, not full half pieces
Joy W,
Milford, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693517844714
Major issue...
The technician did not introduce himself. He did give me an estimate to order the parts needed to fix the broken drawer. After paying the service fee, I stepped into the other room, leaving my phone wallet on the counter. When I was at the grocery about 2 hours later, I found that there were 2 cards missing from my wallet. He was the only one in the room alone with my wallet/phone. I have filed a police report since both cards had fraudulent charges attempted on them. Please identify the person you sent, as I can identify if I see a picture.
N,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693069858604
Stressed
The freezer door seal was ordered and replaced however the technician was rude, outspoken and insulting both times he was here. He was impatient and didn't explain clearly initially so if I asked a question he would only repeat the same answer in an intimidating manner. I would explain why I asked and he would say "I already answered that!" not understanding that I was just explaining why I had the question since he was so annoyed answering it, like an impatient instructor not a man performing a service in my home! I told him I have health reasons and don't need stress from freezer repairman in my house and he finally became polite and left peacefully but I do not want him here again. I have tried to send this a few times briefer and the Blue Line will not go to the right as if it's too short a review or my Wi-Fi is not working well so if you get it more than once I'm sorry. Thank you. I'm glad to have said this because he left me with a bad memory on and off the rest of the day so now I can forget it. I had told him last time that I have enough stress and I don't need him adding more in my house to fix my freezer because his attitude was making my heart race and he said "oh now I have to hear about the stress in your life" but he was causing more and that's why I brought it up. I am fighting tears right now he upset me so badly. I literally had to close my eyes to speak to him last time because I couldn't stand how he was harassing me. It's a shame because he seemed to perform the job well but I do notice like he said the freezer door seal is not grabbing very tightly even the next morning so we will give it more time.
Collette T,
Seaford, NYCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691008336531
Air condition mishap
Sears came out to repair my drip line on my air conditioning unit. When the repair person came I was told to turn off the air conditioning unit so they could do the work. It was working and the house was cool . I turned it off. They did unplug the line. When they left I turn the air conditioner back on it did not work. Now I'm sitting here in a 87° house and can't get anybody to come out until after the weekend.
Douglas G,
Clermont, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781642751201
Service.
Very disappointed with the service, never ever have I had an experience like this before. Told he would come back into the house to let me know and didn't and tried to call all I got was message machine or AI what ever they call it now days. I am a senior citizen now I could not ever do this to someone my age or older. Probably will not renew contract. I used to love sears.
Annette M,
Orlando, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780523580699
3rd time, not repaired
Was not fixed. Took 3 visits to determine not repairable. The AI Samantha calls were annoying as it continued to call 3 times on the same visit with the same message.
Treg (,
Highland, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780084367600
HELP
I'm not getting any satisfaction. I've had this warranty plan for years.And you would think I would get or be able to benefit from it. Three people have looked at my refrigerator. Though they say if the refrigerator cannot be fixed, it will be replaced. And i'm getting a run around.. I need to contact my attorney because I don't deserve this.I've been loyal and consistent with making sure my warranty plan would be up to par for when I have a problem.. And all I get is one.Excuse after the other.. I am a disgusted customer
Yvette A,
Jamaica, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777507723389