Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Furnace
There was no work done my furnace. Sears doesn't do furnace in ceilings.
Vera W,
Ontario, CAWasher repair
He was very nice but repair was not resolved so can't rate him.
January M,
St Petersburg, FLThey told me my fridge will be cold in 48 hours
I waited 48 hours there is no cooling in my refrigerator. They told me via phone at Sears home services that my work order is closed nothing they can do about it. American home shield said well call them and let them know it needs to be fixed. Sears said if they fix it they will have to charge me.
Shana B,
Tucson, AZWasted an entire day....
I am enrolled in a terrible home warranty plan called Select Home Warranty and I had a problem with a filter in my Amana fridge so they referred me to Sears for a service call. They gave me a time of arrival between 8 AM and 5 PM and I had to wait all day for the repairman to arrive and he came about 5 PM. I think that is terrible to require a customer to spend an entire day waiting for a 10 minute service call.
Shahrazad A,
Cincinnati, OHinformation
He was not very helpful on why there was a wrinkle in the seal and it was still there the next day.
D H,
Los Olivos, CARepair service technician
Technician did not wear gloves or wash hands before going inside my refrigerator/freezer. He actually left dirt smudges in and outside my freezer.
Harold W,
Elmsford, NYCame out for warranty service
Came out for warranty service and provided an incorrect update with no path to resolution. We need this fixed. We will now have to go elsewhere since this was a waste of time and nobody responded.
Michael J,
Molino, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780610106002
Why would you do that?
He forged my name on a document and then emailed me a copy. I never was given the opportunity to read or review a document that required my signature. So sad that he did this. I would have given him a higher rating but after reviewing the documents and noticing what he did. I was shocked.
Dana G,
Edna, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774991196009
Felt brushed off
Alex was quick and got the job done but he kept suggesting I could find videos online and do things myself. He also parked in my neighbors parking spot despite my instructions not to and when I asked him to move he said "I'll be real quick." And would not move his truck.
William J,
Windham, MECustomer service response - William, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1772231236951
Not very good
I've had sears in my house twice this week. Tuesday because Sloan did not order all the needed supplies. That visit was a waste. Sloan felt he did not bring the right supply with him today then he ended up using it anyways. He took out glass bowls from my cupboard and didn't put them back. This is the second time I see him. I just don't feel too comfortable with him.
Maureen M,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767663193378