Sears Home Warranty Customer Service

Your home is probably your biggest investment. And, most homeowners’ policies don’t cover repair or replacement of systems or appliances caused by mechanical failure.

Yes, it provides repair or replacement of your covered appliances no matter their age, make or model number.¹

Remember, it doesn’t matter how old – or how new – an appliance is, something could go wrong at any moment.

When you compare the plan’s low monthly cost to the $1,400 it could cost to replace a range or oven, or $1,000 for a new refrigerator, it’s easy to see that you can save hundreds of dollars with one service call.

We know that finding the right professional can be stressful and time-consuming. We pre-screen and pre-qualify service professionals in your area so that you’re guaranteed a reliable and trustworthy service company.

When service is requested for a covered item, if it is determined that the item is not repairable or it is not cost effective to repair, we may elect to replace the item with a new one of like kind.¹

We don't sell warranties on individual appliances. Our Appliance Warranty covers your most important appliances like your refrigerator, dryer, washer, built-in dishwasher, built-in microwave, range, cooktop, oven, built-in trash compactor, and wall oven for one low price. Coverage can be added to an existing plan for items such as a second refrigerator or a stand-alone freezer within the first 30 days of your effective date. Coverage of household systems, such as furnaces, central air conditioning, and water heaters are offered as part of our System and Whole House Warranties.

As a benefit to Sears Home Warranty Plan members, you’re entitled to two Preventive Checks each year, one in fall for your heating system and one in spring for your AC system.

You can add additional or optional products to your Sears Home Services Home Warranty Plan, like stand-alone freezers, additional refrigerators, secondary heating & cooling systems, water heaters, and other items like pool heaters, pumps and septic tanks. Call the 24/7 Hotline at 855-256-2467 to add coverage today. Optional and additional coverage can be added within the first 30 days of your effective date.

You will receive your welcome kit within 7-10 business days from your enrollment date. If you have any questions about your product or about the welcome kit, please call 855-256-2467. In addition, you will receive an email confirmation within 24 hours of enrollment.

Upgrading your Appliance Warranty to a Whole House Warranty is easy. Simply call our customer care line at 855-256-2467 and a representative can adjust your coverage.

Unfortunately, your Sears protection agreement coverage cannot be transferred to a Sears Home Warranty Plan.

Log into My Account to update the credit card or bank account info on file. If you need to switch payment methods or adjust your payment date, please call 855-256-2467 and an agent will be happy to assist.

You don't need to take any action to renew your Home Warranty. Your coverage will automatically renew without interruption as long as your account is up to date. You will be notified in writing approximately 30 days before your coverage will renew.

Sears Home Warranty is a great way to protect yourself from unexpected repair costs, but if you wish to cancel your home warranty, please call our Customer Service line at 855-256-2467.

You should receive a copy of your membership materials within 7-10 business days of ordering. If you haven't received your kit, please call us at 855.256.2467.