Tappan Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

83

Average Rating

4.8/5

This is a racket and customers are targets.
July 24, 2025
Overall rating

Completely Unsatisfactory !!! Not the technician's fault but ridiculous. Two technicians sent out. One for stove and one for refrigerator. No one explained that up front when I made appointment. I have a $500 repair coming for refrigerator but the technician for the stove says he has to charge me $129 even tho the part to fix my stove is "unavailable". Seriously what a racket. This is like dealing with shysters not a reliable company. We are totally and completely DISSATISFIED!!! And longtime customers. You can expect a complaint.

Maryellen D,

Hickory Hills, IL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1753484065598

No communication, no results?
August 01, 2024
Overall rating

Alex visited my property and met with my tentant but never provided any information or diagnostics to me or Sears about the repair. I messaged and called him multiple times afterwards.

Carrie M,

Atlanta, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1722547268344

The issue not fixed
October 18, 2023
Overall rating

The issue not fixed The washer still as it was doesn't spin The technician came and changed a part put it still not working

Chris P,

Haymarket, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697671857306