Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disappointed
I have had a Sears maintenance agreement for over 20 years. For the last two months it has been the worst experience we have ever had. we've had a number of technicians come to the house. Each technician had to order different parts. Seems like they weren't sure what was wrong with my dryer. We had at least four possibly five no-shows from the technician or my wife had to stay home and wait for them with a no show of a Technician. Every time we called we are connected to the automated system with the AI agent, or you could not get any information about the repair or what was going on. After weeks of trying, we finally talked to our couple human beings kept telling us how sorry they were for the inconvenience. They were going to expedite the process so we can get our dryer fixed. Well that was told to us a couple of times but it still took over two months to fix the dryer. After a number of different technicians that came out, it still wasn't repaired. Frank was the last technician to come out put the parts in so the dryer is working right now. Frank did a good job. very disappointing I called the Better Business Bureau and complained of them contemplated getting a lawyer because of the length of time and miss information that we were getting. Contemplating canceling my maintenance agreement. Years ago this would've never happened. They were very good at the repair or replacing your appliance. Not so much anymore. It be nice to have real people to handle the situation so you can get things done the right way. Again, very disappointed in the whole process.
John D,
Pittsburgh, PADry er repair
Darrin was very professional and courteous. He called ahead and arrived n time.
Kenneth C,
Memphis, TNThank you!
Very helpful! Great communication! Parts arrived multiple times broken and Boris made it right every time
Jeffrey S,
Stanfield, NCGreat Technician
Andrew was quick, efficient and friendly! Although he was not able to fix our refrigerator he was very helpful.
Tressa W,
Bloomington, INDishwasher repair by Frank
Frank was very prepared in both visits to repair my Maytag dishwasher. He informed me of many things not only having to do with the dishwasher but the policy of your Protection program and it's changes. He was quick efficient and very nice to deal with.
Richard E,
Broadview Hts, OHSatisfied
Marvin listened to my concerns and even was able to offer me an appointment where I did not have to take off from work.
Lataishacod O,
Jetersville, VAStove repair
Tyler and Rod were amazing! They were respectful, professional, and did the job well. I didn't like the price of what everything cost, but the crew was fabulous.
Cindy C,
Hamburg, NYRepair to dryer
The service technician was very nice and polite and had before and very pleased with his work.
Robert C,
Newburgh, NYService by Nathan
Nathan was very courteous and took care of the issue promptly.
Michelle C,
Neptune Beach, FLKnowledgeable and helpful technician
David quickly diagnosed the issue and recommended repairs. Unfortunately the new part did not work correctly so David was able to rebuild the original carburetor instead. Excellent work and service!
Dave G,
Toms River, NJ