Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not what I expected but should have
The technician arrived diagnosed the problem as "ice buildup" around the fan. All of which we knew was the problem as it happened before in which the fan had to be replaced. Although he did not run any diagnostic test he claimed the ice build up was from the door being left open for a long period of time. That did it happen as there is an alarm that reminds you the door is open. He directed me to a YouTube video on how to correct the ice build up if it happens again which he said was to unplug the refrigerator for 24 hours. Well the same noise came back 2 days later but not as loud. I did not and will not unplug the device for 24 hours that's just ridiculous and something you shouldn't have to do for the device to operate normally.
Ron W,
Alexandria, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690407857952
Poor service
Did not even turn on machine to hear the problem. Said because he could not get parts - how did he know what parts were needed- just said he couldn't fix it. He got lost because he wouldn't take my directions and was past 5 pm. Would never have him fix anything if mine in the future. Would love to physically talk to someone about this issue. Don't feel I should have to pay for this terrible situation.
Carolyn A,
Callaway, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690403578732
Sears Customer service not satisfactory
Sears was at my home three times from June 1st-June 20th and failed to get my AC going. The last technician to come out diagnosed the issue as my compressor and said it would need to be replaced but could not give a timeline as to when the job could be done until he had the part in his possession and then stated that it would be a two man job to get it replaced. He left my house and was not heard from again until June 30th In which he stated that he still did not have the part. I then get a text stating that my compressor had been ordered so I am asking myself did this guy not order my part after he originally left my house? I don't think he did because this is a job he did not want to do I could see it in his body language when he was first at my house. Another company had to come out and replace my compressor and it did not take weeks to get the part and it did not take two people to do the job. My AC was finally repaired on July 6th. I finally hear from the Sears tech again on July 25th asking me if I still want my compressor replaced and I told him that the job had already been done. There was never any communication from the tech or Sears through this ordeal and mind you I live in South Texas where the temps are above 100 degrees Terrible service and technician who could have cared less about my situation.
John R De La Rosa,
San Antonio, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690403567435
AC Unit
The technician was very rude and hostel. He was reluctant to look at the unit. Once he looked at the unit we were told that it was frozen. He turned on the fan and told us that it should work in about 24 hours. Turned the AC on and it still did not work!
Kenneth D,
La Plata, MDCustomer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690403565702
Gemiah was great 5 stars for him....but....
To have to be home between the hours of 8-5 is to say the least inconvenient and inconsiderate....people have to work, why can't you give a window of say 8-12 or 12- 5, that way at least I could have worked at least a half day. To top it all off, he was not able to get to me until after 7PM, again not his fault but the company needs to do better for your clients and employees!
Teresa S,
Gulfport, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690403541334
Very upset!
The technician left my washer dirty. Did not wipe it off. He also left several grease mark on a freshly painted wall that did not come off completely. I now have to paint the wall again!
Sondra S,
Saint John, INCustomer service response - Hi Sondra, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690404283228
Unnecessary and inconvenient willNot renew contract
So a service time of 8am-5pm means I had to find a date I don't have any other appointments/commitments. I work full-time and is a caregiver for an active 10 year old, a 2010 post-stroke father-in-law who still has 3 therapy appointments weekly and a husband recently diagnosed with stage 3 cancer . . . I don't need the face of disgust that the fridge screen is clogged with lint and pet hair since I got really busy in the last 8 weeks . .
Ching D,
Honolulu, HICustomer service response - Hi,Ching , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690405817800
The dryer does not work. There is absolutely no heat!
Need you to nome back and fully repair it ASAP.
Trevor D,
Stamford, CTCustomer service response - Hi, Trevor , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690405723953
Technician lied he completed the job
Came to my house to check the dryer and ordered parts. The parts arrived Saturday he never showed up fir my appt Monday Got a text saying job completed He lied and said he completed a job he never completed
Lisa C,
Florence, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690403521009