Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not pleased at all
This was a very disappointing experience. I described my issue and the tech arrived and no details I had provided, including the appliance error code, were available to him. Needless to say, the issue did not come up while he was on-site. I asked what would need to be done to fix it myself and he said "if your Husband is handy, he could probably do the sensor replacement." My husband was no where around. Is this 1950? So the error did not come up and when I suggested it may take a few times, he said "I can't be here all day." What a total waste of money and to hire someone and be insulted by them in my own home. Unacceptable.
Maggie A,
Skokie, ILCustomer service response - Dear Maggie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406139433
Was not able to work on the appliance
The technician sent was not able to work on the Bosch combination oven microwave appliance. He told me to call my service provider to have another technician come out.
Jerrod P,
Lewisville, TXCustomer service response - Dear Jerrod, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406101571
Did his "best" in the 5 minutes he was here
Sears repair used to be an amazing contract to have and have had nothing but the best of experiences many years in the past. I cannot say the same now unfortunately. Today was a perfect case in point where the service tech came and was instructed to please clean out the unit and responded that they I've been instructed by their Manager not to open up the unit to clean it out more thoroughly. Long story short, the condenser coil is nowhere near from clean and in my opinion was a waste of time for him and me.
Joe M,
North Bergen, NJCustomer service response - Dear Joe, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690405958360
Awful
This guy was awful. I never did anything to damage my machine. I am not the first person to have this issue. The internet has a lot of people complaining. The repair tech was accusatory and mean. Why did I pay to extend the warranty just to not have it covered.
Kevin J,
Berwick, MECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690408338910
Negative
Negative 1 if Applicable same Tech twice still nothing repaired. How can you back to a home you was at prior and forget what was supposed to be done. Wasted my time his time and his company time. I don't want this tech back at my home going forth. Do not route me any other Sears service techs.
Bobby H.,
Ga. 30019Customer service response - Hi Bobby, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1690404372437
In a rush! The Washer wasn't fixed
The technician made the repair as planned only to leave in a hurry without verifying that the washer was working after that. Now my wife has to call again and make another appointment and start all over again, so frustrating!
William S,
Corona, CACustomer service response - Hi William, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690404348423
Terrible
If zero was an option or possibly negative numbers I would use those
Gerald P,
High Point, NCCustomer service response - Gerald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690404053014
Well intended
Marc was punctual and professional but didn't have the know how to fix the appliance.
Jeff L,
Hudson, NYCustomer service response - Dear Jeff thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690405988261
Inexperienced and did not know what he was doing
First he was not personable and only gave information when asked. Secondly he had a hard time removing my dishwasher to look for leaks and blockages. He kept looking at his phone as if he was looking for instructions. Thirdly he caused damage to the front panel of my dishwasher when he pulled it out and put it back in and Sears is trying to dodge responsibility for this incident. I want my dishwasher back the way you found it without me having to pay for it. You sent an inexperienced tech to my house that damaged my new dishwasher and you expect me to live with that? How dare you. I have been a customer since 2010 and this is the way you treat me?
Andromeda M,
Leander, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690407870224
Washer not fixed
Did not fix the leak. Claimed he couldn't find it. Left paper to put under machine. This morning, I washed and saw the water pooling onto the blue paper. I told him yesterday that the leak would show up as the cycle moved the stages. He never ran a complete cycle, but would run parts and skip. He mentioned he was only supposed to stay 20 minutes. He mentioned that he was being followed.
Judy H,
Arkadelphia, ARCustomer service response - Dear Judy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690405853338