Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad experience
He said it was compressor had air king come out to fix problem it was a bad compassitor not the compressor your tech doesn't know his job
Tammy D,
Decatur, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690414862031
NO SHOW!!!
This Technician did not show up to my residence, and closed out my ticket without replacing any of the parts ordered. The dishwasher is still disconnected, and pulled out from the counter, with water spilling on the baseboard under the sink. This is a very low level of customer service. Not satisfied at all.
Arniece C,
Brandywine, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690415683580
Sears home services is horrible!!!!
I made the mistake of using Sears home services to install ductless air conditioning and it has been a nightmare from day one!!! It has never properly worked and was always leaking Freon !!! Now that I signed up for a home warranty company they send a Sears technician and they put in a diagnosis that isn't covered by that company as well!!! I would never recommend Sears!!! You guys are frauds!!!
Edmund T,
Central Islip, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690414350199
Never Showed Up
The technician never arrived at my residence. The part was ordered and it has been at the residence for a week. The refrigerator back is off and a floor fan has been running all day and night to cool the condenser. This is what the last technician suggested we do until he comes back to replace the fan.
Trenille S,
Baton Rouge, LACustomer service response - Dear Trenille thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406077910
Poor Service
My service started June 8th. The first technician ordered a new middle drawer user interface module. He came back the second time to install the module (on or about June 16th. He discovered the refrigrator also needed a wiring harness. He ordered the wiring harness and was scheduled to install June 26. The technician did not show up on the June 26th and rescheduled to July 17th. I was notified that the technician was not going to showup on July 17th. They rescheduled for July 26th. The technician showed up and I informed him (via telephone) that the wire harness did not come in. He later told my wife he did not want to speak to on the phone and he could not get authorization to order the entire ECO drawer and he could not fix the refrigerator. He instructed my wife to get in contact with the company and see what the next action will be.
Ronnie F,
Harker Hts, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413668531
Not the best
Our washer and dryer are stacked, so they had to take the dryer off to get the washer. They couldn't figure out how to do it with the little space in our laundry room, so I had to help them. I had to lift the dryer for them and show them how to get it down. Once that was done they unhooked the washer and just let the water go from the hoses on my floor. When I gave them towels to wipe it up I was told it was just water and would dry. They wiped up some water but left what they couldn't reach under the washer. Hooked everything back up and then didn't push the stack back all the way. Started the washer to make sure it didn't leak and left without checking that it wasn't leaking. My washer now doesn't drain, which it did before they did anything to it.
Amanda E,
Topeka, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413652938
repair
Douglas did not fix my microwave, Travis P. The app that is being used does not work properly. It showed Douglas was coming at 3:30 and Travis called at 10:55 and showed up around 11:10. It still showed Douglas was coming at 3:30 after Travis arrived. Travis was very professional.
Demosthenes C,
Virginia Bch, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413641865
Ac
No help or solution for my ac with this hot weather
Maria V,
El Centro, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690413593002
Not Happy
The repairman worked on my washer for a while. He then left without saying a word to either of us. I had to call again to find out that it would be cheaper to replace than fix it. Cheaper for you that is, certainly not cheaper for me. Once my three years are up, I will never do business with Choice Home Warranties again. Companies like yours think you can push seniors around and do as you please with our money.
Jacquline F,
Goodells, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406332555
Owner
Tech: unprofessional, and rude. He refused to check the unit inside. The first thing he did was ask which side of the house the AC unit was on. He then asked me to turn the air down so he could check it outside. He said the unit wasn't low on freon which I already knew because maintenance was done and freon was added. Then he came to the conclusion that the unit must be clogged because water was in the pan. I asked if he was going to find out where the water was coming from if he was going to check out the unit and he replied no and he didn't work for me. He is the worst service technician that has ever come to my residence. I am very disappointed with the service I received and cinch company.
Frances H,
San Antonio, TXCustomer service response - Dear Frances, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690406189458