Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
customer
I still have the problem . mr billy was acting unprovision.
Ibrahim Y,
Jacksonville, FLCustomer service response - Ibrahim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491303387
Clothes Dryer Repair
Terrible to worse than terrible. Not only was the problem not fixed, when I called to ask for assistance I was told nothing could be done for 24-48 hours because the technician did not file a report yet. Need I say more?
Robert H,
Reno, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491237776
Dryer repair
Problem was not fixed. The dryer is still not working
Pedro H,
Manor, TXCustomer service response - Dear Pedro, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491102608
1 for 3 isn't bad?
Avoid this company if you can. The tech who came today would get a 5 star review but guilt by association sucks. Refrigerator broke in May. Tech came out and diagnosed the problem, ordered parts, and made arrangements for them to be installed later. Later came in June and we saw the tech park in front of the house and then drive off. A few minutes later, I got an email with a picture of half my driveway saying we were not home. If he would have taken a picture of my entire driveway, you would have seen my car parked there. Lazy tech just left, didn't come to the door (doorbell cam didn't go off and kid looking out the window never saw him). It is now late July and a tech came back and replaced the parts. We actually put a sign in the front yard telling tue tech that we are home and to please stop this time. On a separate incident in February, the tech came to fix the washing machine. Said he was going to order parts and be back when they arrived. Life being life, we forgot about that promise and looked at the service ticket months later and discovered that the tech closed out the ticket saying no issues were found as soon as he left our house. He even signed the "customer signature" block on the repair ticket. Good luck trying to talk to someone live when the tech leaves without doing his job or lies about ordering washing machine parts.
Robert N,
Rio Rico, AZCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690490356904
Water Heater Leaking
I'm sorry I can't rate Juan because, nobody showed up for my appointment. Maybe in the future I'll rate the technician when they show up to fix or replace my water heater. In the meantime I'll wait until the technician comes over and decides what needs to be done. I need to resolve this matter soon. Thank You A . Anaya
Aurelio A,
Pasadena, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690491040516
Dishwasher does NOT work!
Dishwasher now has code F8 E4 and keeps beeping. Dishwasher is NOT working! We cannot turn it on at all!
Maryann D,
Enumclaw, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491015068
Refrigerator freezer repair
This was beyond disappointing. It took too long, caught the technician, talking crap about me on my ring doorbell, freezer is still not working after a month of waiting for parts, technician did not use in replace all the parts that were sent to me, still not making ice and track and freezer still not working
Vito D,
North Aurora, ILCustomer service response - Hi, Vito, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690492316485
This company is horrible
This service guy was okay - but his communication skills are not great and despite him coming out 3 times and ordering parts the issue was never resolved. We got tired of wasting our time. It was clear this company, A&E Services, had no way to, or real desire to want to, fix the problem. This company overall deserves 0 stars. They have no way to speak to a human and everything is automated, website and phone automation is very poorly designed and disconnects often. No way they email or chat either. Worst company!
Jason G,
Alpharetta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690416302044
appliance repair
ho long will it take to get ice in the tray
David S,
Fitchburg, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690415293301
Zero
My freezer still isn't working right. It has ice on everything and door doesn't close properly!!! I am disgusted. I want someone else to come and fix this! The first person did nothing and I was charged a fortune. Can u please put me in touch with a supervisor. I do not like the attitude of this people!! I said the door wasn't closing properly and he laughed and left!!!
Janice C,
Mount Sinai, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690415033475