Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Again….
Tech came out 2 weeks ago, spent 5-10 mins running the dryer, stuck kind hand in it and said it was fine before leaving. Called to ask for another tech to come out, and they sent the same tech again. Tech spent a little more time than last time looking at the dryer, but didn't really appear to run any new sort of tests. He told us our vent is probably too long or blocked, but we just had the vents cleaned a month and a half ago, and the vent isn't more than 10 or 15 feet long. The dryer is worked perfectly since we moved into the house until two weeks ago so clearly it's not an issue with the vent. He also gave the wife lots of attitude because we complained about the first trip. Totally not acceptable.
Justin W,
Southbury, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491142645
repair worked for 3 days max
igniters stopped working, they fixed it. 2 burners stop igniting within 3 days.
Mary K,
Sugar Land, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491124126
Dissatisfied
Thomas was fine although not as professional as I prefer a tech to be. Although he knew what to do, he did not return in a timely manner to complete the repair when I told him the next day that the repair had failed. I had to wait another 2 weeks for a tech return and no communication was provided by the company. Today I have been without a refrigerator for 27 days. This is outrageous. I hold A&E Factory Service responsible—they are terrible. I don't know why Sears keeps using them decade after decade. In all my long life I've never had such horrible service as with this company. They could have advised me 2 weeks prior that I would likely need a new unit and saved me increased stress and the inability to eat properly for my health condition. Yes my health has suffered because of this. I wish there was something positive to share but my several encounters with this "repair" company have been rather a nightmare. I will not do further business with A&E. Again this is NOT a reflection on Thomas.
G E,
Concord, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491107851
Washer still not working
Washer is still not working correctly and now I have to wait again.
Mechelle D,
Redmond, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491105004
Complete Repair?
Mechanical portion of repair completed. However clogged vent was not cleared. I was told by repair man he does not do that. My question---How is the repair completed if the vent is clogged and the dryer does not work properly--Therefore repair incomplete....????
Barb R,
Boca Raton, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491092513
?
Was friendly but after having given it a lot of thought I felt he was always trying to act like he knew more than others and was deceptive in that what he told me was wrong and what he told CHW was different or they weren't honest?! He told me it was old and needed replaced and when he had me sign off on it I did not get to see what he had reported to company. Think he was trying to mislead me into thinking it was other stuff but I knew a little more than he expected. AHW said they were not responsible for anything that wasn't normal wear and tear. Well I've taken care of unit and it s normal that a 24+ year old unit would tear up. Was he just trying to stay in good with everyone.
Ruth G,
Richmond, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491078430
Not good at all
Worst experience ever totally cheating and try to give extra extra charge who we don't need
Zulfiqar N,
Niles, ILCustomer service response - Dear Zulfiqar,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491047947
A joke
He never came to the appointment 2nd time no show
Myah D,
Louisville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690490769159
Refrigerator repair
Overcharge. Did not provide estimate before work is done. Very dishonest practice. Total rip-off.
XYZ,
Dayton, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690490735858
Honestly
I'm rating him low because I didn't feel comfortable about him wanting to return a part that I didn't need, which he ordered. Then, instead of allowing me to return my own parts, he took it and stated that he would return it. . He was holding it in his hand as if it had no rights to it. I have not received any messages saying that it was returned or not. I have no check and balances to review if he returned it or not. I know service people take parts and materials you buy and use them to do side jobs and make money off the materials a client paid for. I didn't feel comfortable about it and has been calling the company but only get an automated response, no person to take my call. I even went to a store location to report this but it didn't exist. I'm disappointed 😢
Sharon W,
Southaven, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690491642565