Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service Technician
Not a good one. I submitted a claim for washer not draining and leaking underneath. Technician found mold and just stopped didn't even leave accurate notes for Choice to make a decision.
Lucille G,
Oakland, TNCustomer service response - Dear Lucille thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491386875
Zero
He was so inaccurate and didn't even to bother if the breaker was on. 0 stars for you guys. It took two weeks for anything to get done and all he did was check the voltage???? I want my money back and someone else to come back.
Ben H,
Sandy, UTCustomer service response - Hi, Ben, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690492289349
Throwing away money
Nothing against Saul. I feel like I shouldn't have to pay full diagnoses fee for something that can be fixed or replaced. Maybe better training for when you set up appt.
Christina R,
Aurora, ILCustomer service response - Dear Christina thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491330617
Dryer repair
Dryer was diagnosed as blown fuses as it was overheating. Fuses were ordered. It took a week for the parts to come in. Technician returned replace the fuses. Dryer lasted one drying load. Not working again. We had to call seers again to have the dryer, looked at again, and requested a different technician!
Vincent C,
Tiverton, RICustomer service response - Dear Vincent thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491286900
Air conditioner
If there was a zero I would give that. He rung my doorbell, I answer he does not say one word. I finally say are you hear to look at my airconditioner he then say "well I need to look at your thermostat first." He comes in he ask what rape of system I have I'm not sure I have no idea. We then walk out to the air-conditioning system he looks at it still does not say a word, goes back to his truck. He gets out and looks again and is headed back to his truck still not saying a word. I then walk behind him and ask can you tell me anything he says yeah I know what it is he's telling me something but I don't understand a word he's saying cause he's walking and talking. At this point I just give up. Then I call and ask him his name because he never told me. I ask him to explain what the problem was he tries to explain, but then he says we're not gonna fix it cause it's been tampered with and we can't keep coming out there for free. This really upset me because first of all you're not coming for free. I pay this insurance company every month and I pay a fee when I call to make a claim, so nothing is free. The whole experience was just so unprofessional. I will get it fixed with or without the insurance company even if it means getting a new one, but I know Sears will not be my company of choice.
Tiffanie T,
Vicksburg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690492934024
Nothing was fixed
1st of all the man showed up late but whatever it happens. Then all he did was turn the power off for the fridge then turned it back on to "reset" the computer then when the fridge turned back on he looked at the back n said it looks good. "Maybe somebody accidentally turned it off. He said compressor was working. He failed to check if it was getting cold wich it didn't he showed up the fridge showed 77° it said 68° when he left. I gave it time to make sure but nope didn't work I attempted to reach him to come back to fix it I've yet to get a reply keep in mind it is now thurs he came out tues. Food spoiled and I had to call home warranty company to schedule another appointment. Thanks for nothing and I will be seeking reimbursement for my spoiled groceries.
Victor O,
Rio Linda, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690491282982
Dishwaher repair 3 calls
Very disappointed in this service, Larry had to come to my home 3 times because he didn't fix it correctly the 2nd time he was here. He left the dishwasher so I couldn't close the door, thus couldn't use the dishwasher. This 3rd time you have to force the door shut forcefully and its super hard to open He does lousy work and clearly doesn't care about the customer. It would also be better if the vendor gave the customer a 4hour window instead of 8 hour, people do have to go to work. Terrible service
Gaye S,
Downers Grove, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690492665967
Refrigerator/freezer not working
Your technician was nice but did not fix my problem ! I am now almost a month without working frig on second company !
Linda L,
San Jose, CACustomer service response - Dear Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690491259944
Water dispenser line has leak
Mr osahon arrived early. Took a look and said no cannot be fixed. Must purchase a new door for 1100+ dollars. Thanked him for his time and proceeded to fix the leak myself in an hour. Everything works perfectly. Lost out on the fee for an estimate but good lesson learned. The technician is not here to actually help fix, just to sell you.
Thomas L,
Brooklyn, NYCustomer service response - Thomas, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690492496843
Still not working
He was polite but job was not successful. Still isnt working
Oswaldo M,
Long Beach, CACustomer service response - Hi, Oswaldo, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690492460679