Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
What a waste - not happy
The advertisement for preventative maintenance is very misleading - the technician did absolutely no maintenance on our Dishwasher at all. All he did was explain the various working parts of the appliance to my wife. A total waste of money for sure. It's a rip.
Brad B,
Federal Way, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690493698335
Poor quality
The technician ordered the same part twice, and broke a glass inside my refrigerator when conducting the part install.
Martin B,
Goshen, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690493652937
Service technician "guaranteed" his evaluation & was wrong!!
I took the part out and it tested good. I took the part to Appliance Parts Company and had them test it and they found it to be good also. Joshua, the Sears service technician, said that the part was bad and guaranteed it! Your guarantee was WRONG!! What are you going to do about it? Would you like to make it right? Let me know. Additionally, I did not received a call from Joshua before his arrival. P.S. If I could rate less than, I would.
Steve L,
Dayton, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690493660758
Technician - Great; Sears (A&E Factory Service) HORRIBLE
The service provided by A&E Factory Service (AKA Sears Home Services) Was absolutely horrific. I would never do business with them again. It took over seven weeks to get a quote. The quote was too high and my Home Warranty company refused to do the work. There is ABSOLUTELY NO PHONE NUMBER where you can talk to a person for ANY reason. You can't actually talk with a person. Always an automated system that just tells you: A) You have a service appointment (Cancel or reschedule are your options) or B) We are waiting for parts. Over a 7 week period I was never able to talk with a person. STAY AWAY I was forced to do business with then by my Home Warranty company. It took them over a month to find parts for a run of the mill GE dishwasher. I found parts in one day.
Robert I,
Boerne, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690493643375
Patsy Covington
The technicians were very polite and friendly, but my washer is not repaired--I washed a light load of clothes and it filled up with water again on the spin cycle and would not spin out. Made a grating (bad) sound when it tried to spin the water out. Rescheduled another appointment for Monday, July 31. This the third attempt to get washer repaired.
Bennie C,
Mebane, NCCustomer service response - Hi Bennie, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690491860438
Repair
The repair did not work. My washer is still leaking from the bottom. I want it fixed immediately!!
Terry G,
Bentonville, ARCustomer service response - Hi Terry, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690491835179
AC repair
He came into my house saying he didn't know how to repair my particular unit, never looked at anything and left without even trying to see what the problem was. Had to call another company that fortunately came the same day and it was a simple change of thermostat. So, why am I paying for Sears for a warranty??
Willie N,
Chicago, ILCustomer service response - Hi Willie, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1690491807371
Part fell off
Technician installed a new part on the dishwasher, started a cycle and left. When the cycle ended, the new part was a sitting in the rack. Wouldn't return to fix it unless I call the warranty company again. This was the 4th service call for the same issue.
Robert J,
Malvern, ARCustomer service response - Hi Robert, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1690491779617
Very upset with the way this service has gone
The water heater at the time of the original service, was under the Sears Master Protection Plan. The service was done on June 6, 2023. The service was supposed to be an annual maintenance check up. When the technician arrived our water heater was working without any problems. However, on June 7th we no longer had hot water. Whatever was done by the technician on June 6th, caused the water heater to malfunction. NOTHING was wrong with our water heater prior to this service. I immediately called Sears on June 7th and explained to them that they needed to send someone immediately to repair the water heater because we had no hot water. After being on the phone with them for close to 3.5 hours, and 11 different reps, I was told nothing could be sent to the technician unless I made another appointment because the original ticket had been closed. I insisted they get someone out here immediately, but instead they scheduled an appointment for June 13th, which I explained to them we would not be in town. They told me they had to make an appointment in order to be able to communicate with the dispatch department because the original ticket had been closed, and that this way they could note on the appointment to dispatch someone sooner. Well NOTHING they told me on the phone happened as explained! There was NO communication for any earlier appointment, and therefore no technician came out to repair the water heater prior to June 12th, which was our date of departure. When we returned, I called to have them come back to fix our water heater, and the soonest date they could give us was July 11th. The technician came out on the 11th, and established that parts were needed for the repair. He ordered parts. The technician returned on July 17th, replaced the parts, thought things were going to work, and that evening we no longer had hot water AGAIN!!! We called back for them to send someone because it still was not working, and the soonest they could do was July 24th.
Louise B,
Oxnard, CACustomer service response - Hi Louise, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690491727167
Repair
The service man didn't seem interested in coming to begin with. Then he couldn't believe I didn't know how long I've had it I have multiple sclerosis and my brain is not the greatest. My parents gave me these machines a while ago. I will never again call Sears for a repair on any of my appliances.
Bonnie W,
Hastings, FLCustomer service response - Bonnie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690493079394