Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Great Service
Francis was very friendly and provided Great Service - thank you
Jeff P,
Loudon, TNExcellent service
Carefully diagnosed and repaired our broken freezer. Removed frost buildup and left my kitchen floor clean. Excellent service!
Cynthia M,
Baltimore, MDVery Professional
Very professional and respectful of my home. Seemed to be proficient and knowledgeable
Williame C,
Oakland, CATechnician Was Great : Process, Not So Much
Andy did a wonderful job, quick & efficient! Having said that, let's take a look at the process these technicians must follow: 1) Show up & assess what needs to be done & order parts), 2) Parts are shipped to the home owner, 3) Follow-up appointment is made, 4) In our case, this appointment is canceled and rescheduled, twice, 5) Technician returens and repairs are made. Overall, it took nearly 3-weeks to replace a latch, something that could have been done in less than 30-minutes if Andy had had the latch on his truck. Seems like this process is a bit crazy, in that, the technician comes out, parts are ordered and the technician returns to make the repairs. Why not have basic parts on the truck so a technician could have arrived, replaced the latch and left within 30-minutes instead of coming out & returning at a later date. Just food for thought...
Brenda R,
Stroudsburg, PAExcellent service
Rakibul was able to diagnose the problem quickly and installed a new thermostat. He explained things to me as he worked so that I knew what was happening. He was courteous and friendly and made sure I knew how to use the new thermostat. Excellent technician!!!
Lula W,
Union Springs, ALMr. Kelvin, our technician
Just wanted you to know how much I appreciate Mr. Kelvin's knowledge, expertise and going the "extra mile"! He is very kind and considerate as well. I hope if I ever have anymore problems with my washer or dryer that you will send him again!
Jennifer B,
Katy, TXBernard
Wonderful dedication knowledgeable Technician. He cared so much too get the right Part for my washer . Excellent customer service skills
Mariam M,
San Jose, CAScott Hartmann
Dan was prompt. Very professional and personable. Not in a hurry and made sure the repair was completed.
Scott H,
Castle Rock, COTractor repair
Kyle was great. Nice, knowledgeable, and on time! Thank you!
Brenda H,
Spring Hill, FLTechnician Adam
Adam came and was able to resolve our issue with the water temperature in the washer. He is always very prompt and knowledgeable when he has come for any service, we need in our washer and dryer. Submit
Azalea O,
Beeville, TX