Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator
2nd time he's out to our home and both times has referred us to manufacture warranty. But I've paid deductible both times he's been here and been paying my premiums every month I don't think having this warranty is very effective or beneficial.
Joe C,
Rio Hondo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690503152558
Ended with an attitude
I have had issues with my LG dryer not drying garments/sheets/towels for some time. This is the 3rd time a technician has been out. William was convinced there was no issue although I told him as well as previous technician some items came out slightly damp. When he was leaving he smirked saying there was nothing wrong at all with the dryer. Was he calling me a liar? Yes, he dried the towels on high and he did take extra time. But after he left and they cooled down THEY WERE SLIGHTLY DAMP. And I can't certainly risk keeping everything on high temps for fear items may shrink. Thus far have not been impressed with service provided and wish I could use another company
Lynn,
Whisper Pnes, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690502914580
Do better
States non-issue found now the code is back cf2 now have to book another appointment
Nanette J,
Blythewood, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690502804718
He never clean the area of refrigerator for a new parts
This technician did a dirty work he never clean the area for a new parts For this an the long yine to repair my refri i am not renewal the contract
Enrique V,
Cabo Rojo, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501172491
Dryer Not Working At All
He didn't bring his tool bag in when he first got here, like all the previous tech. He didn't even try to check the dryer. He just said that I need a electrician because it was getting uneven power from the outlet. We got a electrician out today 7/27 and he checked the outlet and the voltage was 243.7 which is more than enough to run the dryer. We had to pay for a electrician person to come and tell us that it is the dryer not working. Now I am out of large amount of money for nothing and a broken dryer . Don't ever send that technician for anything that has to be fixed. I feel that he didn't want to work Please asked again, never send him to house ever again Thank you Mrs Robinson
Willie R,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501158141
Appointment with sears
Failed to provide update on status of job and next steps
Delores E,
Berkeley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501143757
Worse
Worse, abuse, never recommended
Xavier M,
Mohegan Lake, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501128295
Terrible
Left old parts and trash all over my yard and laundry room, told me I had to move my appliance "outside" to work on it- I have a laundry room. Dryer is thumping- should be doing this when is was supposedly just repaired
Diana H,
Sonora, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501097876
No resolution
A/e is subbed by ahs. I specifically chose LG refrigerator on the work order and it was a recall and they still showed up and did nothing other than explain they don't work on LG machines. Something has to change. A homeowner shouldn't be the one figuring that part out for them.
Jeremy J,
Southampton, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690501083061
Oven not working
The one day the technician come the oven works. Technician tells me I do not know how to work my stove that I have had for 7 years and I need to remove the foil I have protecting the bottom of my oven. Wait of time and day. Especially since sears do not give you a 2-4 hour window... 8 hour window. He was on Google or his phone and did nothing to my stove I hadn't done. I bet my oven will not work tomorrow.
Tanita N,
Durham, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690494619482