Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Fridge Repair
Choice warranty informed me that the technician informed them that my fridge was not accessible. The Technician checked my fridge and informed me that my compressor was defective. I do not understand the mis communication. I have been waiting to have my Fridge repaired for over three weeks.
Kenneth S,
Simpsonville, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575909371
Microwave
Send someone else. I want my microwave fix wanted to do things the other two technicians didn't required . I wasn't let him take my microwave down he could have fix it where it was none of the other technicians want me to sign anything everyone could be consistent when they do repair
Donnie M,
Florence, SCCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690575361345
Issue not resolved
I had a new ice maker installed yesterday and it is not making ice. Now I am told I have to wait another week before you will fix the problem that should have been fixed yesterday. I could lose everything in my refrigerator waiting on you to finish work I already paid but wasn't completed. Why?
Will M,
Duncanville, TXCustomer service response - Hi, Will , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690576537786
very upset
this technician took the dryer lint cover . I called 5 minutes after he left and tried a dozen times with no response . The drum was replaced why would he take my lint cover ???Now my dryer is more broken than when he came !
Stephanie N,
Nanuet, NYCustomer service response - Hi, Stephanie , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690576404271
Refrigerator not repaired
The refrigerator/freezer repair was completed at 3:40pm PST and the technician said not to open the door until after midnight because the door gasket needed to set. Upon opening the door we found that the refrigerator was not cooling.
Howard Goettsch,
Irvine, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690576766865
No good.
It's still not working. Parts were ordered and installed. Maybe he didn't take the time to check his work.
Brian T,
Saint Paul, MNCustomer service response - Brian, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690575875937
Refrigerator NOT Working
Sears Home Services has been out THREE times. Still not working. I had to call Samsung for the Washer after Sears Home Services could not fix it. I guess I'll be calling GE to fix the refrigerator after, you guessed it, Sears Home Services could not fix it.
Michelle Y,
Olympia, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575847984
Ice Maker not making ice
He said the reason ice maker not making ice because of the water pressure from water filter but doesn't tell us on the panel that it needs to be replaced, and that is all he checked the water pressure
Debra O,
Abilene, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690578577257
Owner
Not the best one. I think it was the worst experience I ever had!
Marian L,
Hot Springs, ARCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690575084755
This has been the worst service I have ever received
I bought a refrigerator that the doors came with dents and scratches they gave me an appointment to change the door but when I finally had the call today they just advised me that they do not have them. Now I have to get the refrigerator replaced and was told someone was to call me. Is almost 30days and all I want is to pay for a refrigerator that is not with dents and scratches. This has been the worst service I have ever had. Is so frustrating to have work with a big company that does nothing good for their customers.
Vanessa O,
Bellwood, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690578609920