Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
A/C check up
Technician did a good job however, I cannot understand how only one of my units could be checked. I had to wait another six months for the second unit to be checked. I was not informed of this when I purchased this whole house system contract. I am very disappointed with Sears maintenance services.
Grover S,
Conroe, TXService provided by Donald
Don was very helpful in diagnosing the situation & providing a possible solution.
Patricia D,
Hollywood, FLHelpful
Great tech, reliable, knew his job and was very professional.
Cherie V,
Yuma, AZFred is the best
Fred doggedly found the problem. We were without an oven since Thanksgiving. Fred was able to correct what other techs had found and persisted to find the solution. I'm just disappointed that it took over three months. Would not recommend this service.
Meg H,
Santa Cruz, CAIt's working!
Patrick did a great job of keeping us notified and completing the job in spite of delays in parts/shipment. We are thankful for a working fridge and for Patrick's expertise.
Pamela E,
Aberdeen, WASears
The technician provided was good customer service. However, I was not happy with the fact that between when I turned in the order, he came out and couldn't look at it. He said because of where it was, he could not take the doors off to move it out from the space. It ended up being a problem with the starter the switch that turns it off and on. Also, the fact that I had to wait always a week in between and one week that I was waiting they had to reschedule and could not get me in until a week later. I think having a time between one and five is too long to wait. To me it should be either morning or afternoon.
Tedda W,
Lincoln, NEExcellent Service
Very thorough & knowledgeable about products & services. Martin ensured he answered all my questions & offered what was necessary.
Dominique J,
Gardena, CAUnfinished
The hot surface light is still on even when the stove is not hot. Technician was great but I think he assumed the light would go off after the burner cooled off but it didn't.
Sarah D,
Janesville, WIProblem solved
Very professional and courteous service. Mohammad found the problem and replaced the required part quickly. The system was still not functioning properly, and he continued checking for other issues. After checking the system thoroughly, he finally determined it was my thermostat that was causing the compressor not to switch from heat to cool. I have replaced my thermostat, and the house is now cooling like it should.
Owen A,
Killeen, TXHome Owner
Very polite and knowledgeable. Was on time. Corrected our problem in one visit.
Ivanae S,
Somerville, AL