Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Don't even look at my refrigerator
Come up with a diagnosis but don't even looked at the refrigerator.
Fabio R,
Shakopee, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576899735
Refrigerator ice maker
Not satisfied with Andrew or the warranty process to get this fixed since May. This was 4th trip to resolve issue. Space isn't large enough to post it all.
Sue C,
O Fallon, MOCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690578120696
No one came out
Someone just closed the ticket, no one came. This is the second time this has happened. My understanding is that if the unit cannot be repaired in four visits it is a lemon and must be replaced. Is this accurate? Two more ticket close outs and I have a lemon?
Wilson G,
Blue Mountain, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576862688
Still not working.
Willa and the other tech. were both excellent and efficient (compressor replacement on Samsung refrigerator). Unfortunately, this did not fix the problem. The freezer still does not work, and the main control panel seems to be giving error codes. It does not function.
Douglas G,
Santa Fe, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576837658
Waste of time
The technician was unable to accomplish the very simple fix because I could not turn off the water. He was unable to turn off the water for me because it was "too much of a liability." In my opinion that is a pathetic excuse and a waste of my time and money.
Kathryn F,
Montgomery, ILCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690578092477
Bad overall
He promised to get a part and did not order it. He failed to follow through. I waited for a long time and now still the AC is not fixed since he did not do the right thing. I'm not sure if he would do the same if it was a family member. Definitely not professional.
Anonymous,
USACustomer service response - Anonymous, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576048802
Did t find the problem with the washer.
He said it was the wall units that were not working, but it appears the water comes to the washer but the washer will not fill.
Judy G,
Pflugerville, TXCustomer service response - Hi, Judy, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690576017832
It's not "completely broken"
Waste of fee for guy to come out and say it worked when he diagnosed it. Unfortunately it doesn't work when anyone else tries to use it. Thanks for nothing.
Jessie K,
Lancaster, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690576008983
Didn't fix my issue
Only looked at Freon and nothing else. System started cooling for about an hour and then stopped again and apparently no one can come back out till august 9th. Very unhappy.
Adaline B,
Macon, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575950212
Technician failed to fix panel problem
GE Dishwasher: Display panel lights were not working properly, requested the technician to fix it. He advised to read the dishwasher manual instead of fixing it. If I have to do everything by myself, what is the use of taking a home warranty?
Kishore M,
Floral Park, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690575933609