Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator Repair
Unfortunately, after the part for the defrost issue was installed the refrigerator shortly after received a code error of ER F, which appears to be a defrost senor issue, per the manual. The refrigerator is now not staying cold throughout the refrigerator and the ice and water despensor is not working. The light that illuminates around the filter is not working either. We were not having these problems prior to the service conducted when the defrost part was installed. When I contacted Sears the next available appoinment is next Thursday, 8/3. Which means we are now having to keep our food in a ice chest to avoid food loss, because the refrigerator is not maintaining the cold temperature. I have requested to have this issue escalated.
John C,
Groveland, CACustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690581478440
Repair
This technician didn't want to work on my refrigerator from the beginning. When he called me that morning to confirm the time he will be making it to my home he had and attitude. When he made it to my home he was negative and could tell he didn't want to work on my appliance. I will not be recommending this technician from A&E. Please don't get me wrong they have some great one over there he is just not one of them.
Joshua M,
Heidelberg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690578635186
Washing machine nightmare
A technician came today and fixed our washing machine, or so I thought. I started washing a load only to find water spraying out the back of the washing machine. It only needed a top loader closing piece fixed-it never leaked. Now I'm waiting again on another technician to fix whatever the first tech messes up.
Bob B,
Columbia, SCCustomer service response - Hi Bob, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1690577146258
No show as expected
Daniel never showed up. No service, but did not expect anyone to show up since they treat customers like trash.
Ben P,
Jacksonville, FLCustomer service response - Hi Ben, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690577122013
Didn't even try to fix the timer.
Repairman would not listen. I told him that when we put the timer on Casual, it never indicates 1.00 hour to dry. It only shows 1.00 hour when I put it on "Timed Dry". 1.00 hour is too long for Casual clothing. He didn't even check the timer. He said I had an attitude. I say he has an attitude.
Gail B,
Tomball, TXCustomer service response - Hi Gail, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1690577087037
Kenmore. Refrigerator Maintenance
This is the 3rd or 4th set of repair parts and 5th repair visit. Fridays we wait for hour in our home hoping… and disappointed. We purchased 2 refrigerators- one for us and one for my daughter. Neither one cools/freezes. We've lost food and time. VERY disappointed in Sears and the Service we've received. WE ARE ASKING FOR A NEW REFRIGERATOR AND COMPENSATION FOR OUR LOST IN FOODS/TIME/INCONVENIENCE
Jimmy W,
Boyle, MSCustomer service response - HI Jimmy, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690577058053
Rodney did not show up
The tech stated he was here but no one came to my home. The previous technician Erick showed up on 7/14 and stated he couldn't do anything because a previous technician dismantled my HVAC system then told my home warranty company I was not home. He lied and never returned my call.
NB,
Atlanta, GACustomer service response - Hi, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690577030614
Fridge/Freezer repair
This is the 2nd time he has had to come out. Seems unsure of what is going on with the fridge. On the phone several times asking questions. Says it should be fixed for a couple of years....what does that even mean? Not confident he won't be out a third time in which we will request someone else. My mother was at the appointment for me and he offered for himself to stay the night with her and check the fridge in the morning to make sure it was still working ok.
Misty C,
West Point, IACustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690578181147
Didn't Fix the Problem
Tech was there for 2 hours, tore the refrigerator apart, replaced several parts, and told me the unit was good to go. 2 days later the fridge is still not cooling, and the icemaker is still inoperative. Lots of spoiled food.
Samuel M,
Marco Island, FLCustomer service response - Dear Samuel,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576987931
Wasn't friendly
Wasn't friendly what more can I say what could o
Juanita O,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576920754