Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

200.2K

Average Rating

4.7/5

Bipolar Repair Tech

July 28, 2023

Overall rating

When the tech arrived to my home on June 28 he was nice I thought. He claimed he'd fixed the problem. However, hr said I needed an electrician. I got on any only thing hr found was the power handle to outside unit was broken. The tech return July 17th rude and had a very aggressive tone with me as if I were the problem. I was nice and cordial. I guess he was upset bc I found out he broke the shut off Val ve to the unit. I showed him and he didn't say a word. That's the reason it didn't work. It was running fine before he came on June 28th. It wasn't blowing cool air and we all know that's more than likely system needed Freon. After his attitude and actions on July 17th I didn't want him returning a third time. He chose a job that requires him to work in the hot or cold weather.

Kimberly R,

Goose Creek, SC

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.

Sears Home Services on 1690645165085

Homeowner

July 28, 2023

Overall rating

This is the 2nd repairman & 4th visit to my home to repair the dishwasher. It still does not work. Same o going issue.

Sandra S,

Lexington, KY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690588193229

Problem not fixed

July 28, 2023

Overall rating

The technician stayed less than 15 minutes. He blamed the problem on the circuit breaker but the appliance completely failed within an hour of him leaving. It was not the circuit breaker as everything else connected in the house is working fine.

Wendy Y,

Waldorf, MD

Sears Home Services on 1690588113348

He was an a&$ Totally unprofessional.

July 28, 2023

Overall rating

A jerk. Didn't liste. Just wanted to talk about his farm

David L,

Belleville, IL

Sears Home Services on 1690588077912

Samsung refrigerator

July 28, 2023

Overall rating

Replaced some parts and the refrigerator is still dead. Obviously the diagnosis of the problem was wrong.

Frederick W,

Patagonia, AZ

Sears Home Services on 1690588023597

Terrible

July 28, 2023

Overall rating

Pretended to fix my washing machine, when I turned it on it was like Niagra falls water spilling on to my laundry room floor

Jonathan W,

Richmond, CA

Sears Home Services on 1690587928281

Late and poor service

July 28, 2023

Overall rating

A window of 8-5 is ridiculous. The tech came closer to 530. The washer was not malfunctioning at the time so didn't check anything but diagnosed it based on just the code. The price was unacceptable.

Cindy M,

Brockton, MA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .

Sears Home Services on 1690583578924

Did not listen

July 28, 2023

Overall rating

He said it's dirty. He said the dirt/hair on the inside of the glass on the doors stopping it from sealing well - thus the water streaks down the front of the washer. He also said that if you over fill the washer it will force the water out if the top of the drain pipe. I don't discount either of those points- however- I told him this as well- this time- I climbed back there and NOTHING was wet on any pipe or hose! He pulled out the drawer and said - "you know you can clean that right?!" He said he took the door to the filter off and watched it as he filled the tub w water and nothing happened.

Crickett C,

San Angelo, TX

Customer service response - Crickett, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690581444166

He wasn't able to determine that it was a fuse that was the

July 28, 2023

Overall rating

He was nice and polite but was not able to figure out what was wrong.

Marcia C,

Bakersfield, CA

Sears Home Services on 1690581139040

Very dissatisfied with Dylan W

July 28, 2023

Overall rating

Dylan has been here 4 times and the 5th time he lied and said the washer is fixed and running properly. I am nit sure why he reported this dince we waited all day and the 3 parts to be replaced are still at my house. VERY VERY DISSATISFIED after waiting since May 19, 2023 for the washer to be repaired. VERY UNPROFESSIONAL!

David C,

Halfmoon, NY

Sears Home Services on 1690581107123