Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service guy was nice but service wasn't great
He only looked at my outside unit not my entire unit. He said once he found it needed coolant that was probably the problem. Woke up next day to my entire unit not working at all and it STILL doing exactly what it had been doing. Nothing was solved. Would never hire sears again. Seems like they just want to charge my warranty company for easy money but don't want to be thorough and take pride in their work. Sad and unfortunate.
CJ,
Linden, NCCustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690663550012
The wait was HORRIBLE
My tech was AMAZING but Sears made me wait a FULL month to fix my refrigerator. No fridge for a month was HORRIBLE. THANKS SEARS
Stephanie W,
Lindenwold, NJCustomer service response - Stephanie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690663519659
Air conditioner unit
Service person replaced the panel Friday and now we have no cool air soon as he left hot air blowing out😫 before he replaced panel we had cool air. He decided that panel had to be replaced he needs to return ASAP and figure it out and yes I'm calling sears today Saturday 7/29/23 so he or whom ever can figure issue out. Not happy at all it's to hot right now the rating I have nothing for you
Cedric D,
Philadelphia, PACustomer service response - Cedric, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690663500936
Horrible service
Got email and text message confirming appointment with service window from 1-5pm for 28Jul 2023 today. Waited until 5:20pm. Technician did not show up. Did not receive a courtesy call informing of a delay or cancelled appointment. Technician was supposed to diagnose a refrigerator. The refrigerator is still not fixed, even after 5 service appointments conducted by Sears already. It is apparent that it cannot be fixed at this point and Sears needs to request a replacement unit from the home warranty insurance company. Sears service so far has been disappointing. Have been waiting for a fix from Sears since early May!!!
Rajai S,
Oakland, CACustomer service response - Rajai, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658823623
Sears has failed
The tech came in and said I have no idea how to fix this and left. I have Sears master protection plan and Sears installed 4 mini split AC units but cannot seem or the know how to fix any issues with them. Every time I have a problem it takes at the very least 7 techs to come out and say the same thing. I don't know how to fix this. Especially when I call and specifically tell them I need a tech that knows how to fix them. And yet continue to fail. The amount of money I spent on these units and cannot use them is nothing short of ridiculous.
WGJG,
New Orleans, LACustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658748323
Dryer repair
Dryer was working on limited settings however, not operational after service call. Sears said ticket was closed and they could do nothing about it. Service technician would not return any calls. Cost of repair also changed and increase from first contact. A good company gone bad.
Melanie R,
Valrico, FLCustomer service response - Melanie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658634758
washer dryer combo service
The tech failed to fix the problem. First load of laundry did NOT dry! The tech had to look at a video to try and trouble shoot the issue. I will not pay to diagnose the problem again. Scheduled another visit. hopefully this tech knows how to fix it. NOT HAPPY!!!
Debra B,
Mc Connellsbg, PACustomer service response - Debra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658528826
dissatisfied
I paid for someone to come fix my washer the first tech ordered a part because he could not service the machine until it turned on I paid 400 for the service in advance and when the Christian came he put the part on and did not test the machine or nothing so I am still sitting here with a broken machine it is a portable machine that plugs up to the sink and he wouldn't attach it to the facet and check it and he hurried and left before my daughter could arrive and tell him what to do. This is how your techs treat senior citizens and then when I tried to call he would not answer and the 1800 number just wanted to schedule someone to come back again and said maybe you'll have to pay I coulda bought a new washer fall all this.
Carrie W,
Chicago, ILCustomer service response - Carrie, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658435877
Poor service
In the course of repairing my refrigerator, this repairman broke my icemaker in the freezer and now claims it was always broken. I have multiple text threads regarding this conversation. The icemaker works before he came, and now no longer produces ice. He continues to claim that it was broken already.
Rachel A,
Sacramento, CACustomer service response - Rachel, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658416139
Not working
My mom's washing machine still not working technician came and checked and it was supposed to be fixed and still not working, need to make other appointment and wait days to get service done. I hope they improve their service.
Brenda E,
El Paso, TXCustomer service response - Brenda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690658391199