Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer Timer
The washer is still not working properly. The technician was supposed to have fixed the issue
Jack L,
Houston, TXCustomer service response - Jack, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664804816
No Live person to speak with when something is wrong
I left a good review after the technician left my house 2 days ago.. The refrigerator was running and got cold by the next day. I put a few things in it and luckily didn't do big shopping because it got warm again. I try to call A&E and get an AI recorded line that doesn't give an option to schedule a revisit only a new visit online and then hangs up. Why can't I speak with a live person? If I go online, it says the next appointment is in 2 weeks. I don't want to wait another 2 weeks to have my refrigerator fixed. Again, not just horrible but non-existent follow up service. I need someone ASAP
Natalie L,
Santa Clarita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664178133
Didn't take the time to diagnose problem
Victor was in and out of the property within 15 minutes. He claimed the refrigerator was cooling at the correct temperature. However after using multiple thermometers I was able to confirm that this was not the case. Feels like he just didn't want to do the job of diagnosing our refrigerator's issue.
Jorge U,
Yuma, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664166622
Problem not solved with dishwasher.
The person was very pleasant. Explain what was wrong. Put still not working properly.
Adrian S,
Chesapeake, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664138245
Negative
My machine is not working properly. It is leaking. My dryer hose is smashed in. Request review by another technician. I was asked to sign on a Black screen with no writing.I .
Gloria W,
Oakland, CACustomer service response - Gloria, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664788040
Ice maker repair
One day later —STILL NO ICE 🤮 not happy
Michael L,
Mandeville, LACustomer service response - HI Michael, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1690664796335
Did not fix refrigerator!
After 7 weeks refrigerator still had not been fixed. First appt, no one showed up. Two weeks later technician shows up said it was a leak in the evaporator coil, unplugged it and said I could not use it until the part is mailed. Teo weeks later, Lawrence shows up and said that the wrong parts were sent for the repair. He then said that the first tech did not diagnose the problem correctly. He said it was a defrost problem and ordered a different part. Two weeks later, Lawrence showed up and did the repair. Now the refrigerator is not working at all.
Marlane M,
Asheville, NCCustomer service response - Hi, Marlane, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690664770963
Service
My refrigerator is still not working what's going on y'all been here twice for this and you haven't fixed anything I'm so annoyed I've paid you guys for years and my parents were members as well and this is the thanks we get for being loyal members??? DO BETTER PEOPLE DO BETTER
Cecilia R,
Hemet, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664100439
Disappointed with service
Each time Anthony has come to my home nothing has never been resolved. I have a line coming from the Heat Pump into my home and part of the line was expose to the elements, and should have been covered as you will see when he submits his picture. He never brought that to my attention or taken any action to resolve it. And when I ask a question he never has a clear answer. I even asked about the exposure of the line and he his response was not clear or logical. After he left, I went to the hardware store (with picture) and spoke with an HVAC person working there. He informed me this should be covered not expose to the elements, which can decrease your coolant by 2 or 3 percent. I bought the material to cover the exposed line to the unit as was done with my other unit. I will not seek your service in the future when it comes to HVAC service or maintenance . I'm glad the other services Sears provide are not as bad as your HVAC service.
Anthony Brown,
Yorktown, VACustomer service response - Anthony, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664755089
Ac repair
Still not working. Lines are still freezing up this guy should not be working on hvac units, 4 times he has come out this is ridiculous and unprofessional for a company
Joseph P,
Vandalia, ILCustomer service response - Hi, Joseph, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690663790611