Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ms
Solomon was rude and unprofessional. Not knowing he was the same technician that came to the house last week. As soon as I opened the door he asked me "why did you call back again because Sears is not going to give a new system.". I said you didn't fix the problem and the system is still blowing hot air. I took him in the back to look at it even though he came out from the van with no equipment or bags in his hand. As soon as he got in back he said there's nothing I can't do to fix. He didn't even try. That's the same thing he did when he came to the house when my husband was there last week. I have been paying for my warranty for long time if my system doesn't work Sears supposed to fix. Please I need to get to the bottom of it. I don't understand why Sears hired unprofessional and rude employees. Please reach out to me at 2024865358
Manise J,
Manassas, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664424374
Ms
Solomon was rude and unprofessional. Not knowing he was the same technician that came to the house last week. As soon as I opened the door he asked me "why did you call back again because Sears is not going to give a new system.". I said you didn't fix the problem and the system is still blowing hot air. I took him in the back to look at it even though he came out from the van with no equipment or bags in his hand. As soon as he got in back he said there's nothing I can't do to fix. He didn't even try. That's the same thing he did when he came to the house when my husband was there last week. I have been paying for my warranty for long time if my system doesn't work Sears supposed to fix. Please I need to get to the bottom of it. I don't understand why Sears hired unprofessional and rude employees. Please reach out to me at 2024865358.
Manise J,
Manassas, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664406413
Incompetent technician with no a/c skills to service my a/c
This technician was here on my property on July 21, 2023. He noted the a/c unit needed refrigerant. He came back 8 days later with the refrigerant. Your a/c service is the worst. It has taken almost 30 days for you to service this unit and it is still inoperable. This technician spell of NICOTINE. I have informed you of this on another occasion yet you continually send him out. You (Sears Home Warranty) (Cinch) need to fix this problem. Please inform Ronald that there is more to an a/c unit other than the outdoor fan moving parts. If there is no air flowing inside the structure and through the vents inside the structure there is no air conditioning. The fact that he kicked the unit on the outside and started the fan to move did not repair the unit.
Sylvia M,
Canyon Lake, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664398542
Serviceman is a lying about everything
Worst ever please don't send him to my house again thank you
Patricia F,
Middletown, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664373975
Attitude and service
He was like mad and he doesn't do his work good, my washer doesn't work
Lorena Z,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664363651
Terrible repair work incomplete repair work
7/29/23 tech arrived for Samsung top load washer service repair. Identified one issue presumably fixed and said washer was ready and good working order. 7/30/23 went to do small test load. Power on, machine went straight to spin would not change to wash or otherwise. Called tech no return call. Called sears after 2 attempts and 20 min. Got live rep. Explai n.v ed issue said they have to send different technician. But have to wait until 8/1/23. I will give them opportunity to resolve before additional steps.
Joseph,
Lynchburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664348478
unsuccessful refrigerator repair
Darrell did a good job installing the part . However within six hour the refrigerator stopped cooling, the thermostat controls failed so we are back to the same problem we called in for repairs over a month ago. Obviously, the problem was not fully diagnosed the first time the repairman can out to address the problem. Very disappointed
Rosseta R,
Bossier City, LACustomer service response - Rosseta, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690665040701
WASHER
The tech had no idea what he was doing. He was not able to troubleshoot the problem and concluded that I needed a new motor. After he left, I called a separate company and their tech was able to diagnose and fix the problem within 10 minutes. The motor did not have to be replaced. I requested before the visit for an experienced tech, and he unfortunately was not. I would like my refund for this because I am not at all satisfied with the service.
Sunny C,
Wheaton, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664245817
Though the Tech may be good the ENTIRE customer service BADD
No phone number to actually talk to a human to get things resolved. Just condescending apologies through the BOT peeps.
Traci T,
Rncho Cordova, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664214468
Did fix the problem but broke system
The screeching noise was fixed from dryer drum but the dryer stopped working. Seems like the sensors were broken.
Devendra V,
Coppell, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664204222