Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service
The service is so bad this is the 6th time that hes canceled on me ive been trying to ger my dishwasher fixed since march and this tech has continuously canceked my service its like he just disent want to do the work i meed my fishwasher done adap
Ann G,
Florence, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690835366997
GE refrigerator/freezer
Michael was great however our refrigerator is not working. Everything we put back this afternoon is now defrosted and ruined. What will you be doing to correct this problem!!!!
Jeannette A,
Branford, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690835348254
Diagonse of Dishwasher
Did not communicate back to Choice Warranty in a timely fashion , took his own sweet time in spite of several calls made by me and Choice Warranty
RKI,
Walpole MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690835274593
Ice maker repair
Our ice maker still is not working. It will not shut off automatically
Linda G,
Lawrence, KSCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690666275799
Appliances still broke, and I need some advice
He failed to repair. The appliance, tried to pass it off on it being electrical and he was not sure how to repair it. Never really got a chance to correct anything
James M,
Uniontown, PACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1690666251141
Rude and condescending
The service representative, said his name was AJ and he showed up in the morning. This is normally ok however there wasn't a call stating I would be there in a few minutes or at this time, I was given the time 9-5. I was in my pajamas. Then AJ was rude and condescending, not wanting to do his job of cleaning the dryer and only telling me to get a new washer because it was past its life, the computer board was bad and the bearings were bad on the washer. AJ continued to tell me to hurt to pay my bill so he could leave. And then he would send me another bill to quickly pay so he could be on his way. If I could give no stars that would be my vote. Zero tolerance for Aj's type of customer service and repression of any company. No Thank you AJ and No Thank you Sears Home Services!
Gretchen S,
Grand Rapids, MICustomer service response - Hi Gretchen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1690664765858
Poor communication, damaged appliance,
1. Booking window was 8am to 5pm. Abdul arrived around 5:45pm. 2. Abdul scraped the paint off the front of my appliance in several places. When I questioned him about what happened, he just replied that he "couldn't get it open." 3. Every time I checked on him, he was sitting on the floor on his phone (3-4 different instances). 4. He left smears of grease on my rug, hardwood floor, and laundry room tile floor and made no effort to clean it up. The service was completed, but this was a very negative experience. I will not be using Sears Home Services again as a result.
Customer 21231,
VirginiaCustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664730472
No one showed up
I waited an entire day to have no one tell me the technician was sick. I had to make the calls myself, and finally found out that the technician was not going to make it. Extremely unprofessional, considering the window they gave me was from 8 AM to 5 PM, I received no less than 10 text messages, reminding me to be home at that time which I was. However, the courtesy was not extend it to me when the technician was not able to make it.
Craig B,
New Albany, OHCustomer service response - Craig, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664668611
WASHER NON-REPAIR
THE WASHER IS STILL NOT FUNCTIONING. HAVE CALLED AMERICAN HOME SHIELD TO REPORT
Ralph P,
Reno, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664827162
Did no work, damaged refrigerator door
This is the second time this tech was sent out. First time he slammed fridge door into counter, causing a dent. My complaint to sears went unanswered. This time he simply said we were not closing the door correctly and did not check the back of the fridge. We pulled it out to demonstrate lint build up on coils, water in tray and damage to back wall due to moisture. He did nothing until we suggested he clean out the dust and check the water tray. His truck does not dissplay the Sears logo, do not allow him to work on any of your appliances.
Peter M,
Orange, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at "[email protected]" with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690666666298