Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
He is less technician, more salesperson
Sean is pleasant and polite, but it's clear that he is less of a technician, and more of a salesperson. Came in, made the Sears Home Service warranty the key part of the entire appointment. Instead of actually performing service on the malfunctioning part (an icemaker), gave some advice about dumping the ice tray more frequently, etc (turned out to in ineffective advice), pushed hard on the service contract, and walked out without ever actually doing any servicing
PS,
Roslyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836857263
Repair Kenmore Refrigerator
My refrigerator was repaired and it still is not working. I have no phone number to call Sears to return and fix my refrigerator. There are no phone numbers on any paper work and the repair guys has no business cards. This is not good.
Willie S,
Dublin, CACustomer service response - Dear Willie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836762494
Ace unit
After 2 different times out yo my property my ace unit still not working, done a very minimum .
Joseph S,
Chowchilla, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836722892
Terrible
Rude, had a bad attitude and did not re-stack the dryer. Just left and told me I could go find someone else to do it.
J,
Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836729729
Waiting for AC diagnosis 5 days after visit
The technician showed up on time, but that was the end of good service. Prior to arrival, the AC worked, but condensation was overflowing and caused the ceiling beneath it to collapse. Hung spent about 15 minutes looking at unit and left without addressing issue called about - he claimed there was no problem with condensation overflow and the issue was a cracked drip pan. He pulled off the cover to the unit and did not replace it before leaving-my husband was not able to replace the cover after he left, which left us without any AC during the worst heatwave of the year! The warranty company that contracted A&E has been waiting for 5 days for a complete diagnosis. Without a diagnosis, I am left without AC! Terrible service - would not want Hung to return!!!
Destiny B,
Solomons, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836704772
Broken ice maker
He has came to our home several times. He's a very nice guy but the ice maker still isn't working.
Wilhelmina S,
Harker Hts, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836663407
Unable to see a loose screw
My freezer drawer on a whirlpool French drawer would not flush. Tech came out and took compartments out (thanks, now I can give freezer a good cleaning). Anyway, immediately after he left, the drawer would not flush. So I took all components out and took a good look, after being frustrated and trying different things, I noticed some loose parts with loose screws, one of those screws was stopping the glide rail from being free. I tightened screw and all is good now
Regina B,
Compton, CACustomer service response - Dear Regina,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836671504
Air Conditioner Repair
The Air Conditioner fix did not work . Sears installed a new condenser fan motor And it failed after2 hours . My air conditioner still does not work and it is 118 degrees outside and 92 degrees inside my house . I have reported this failure and have had no response after 36 hours .since the failure .
Brian B,
Indian Wells, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836623381
Lazy investigator
Timothy arrived saying he didn't have time for the job and that it was too hot to be working on an oven. He also didn't believe the issues we were having and blamed my wife for being too sensitive and decided not to fully inspect our oven. He was quite rude and unhelpful.
Andy D,
Portland, MECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836598698
Service
I waited all day. Technician showed up at 3:30. He damaged the washer outlet and had to replace that causing me to wait another 45 minutes. It was just a horrible experience.
Maria T,
Sacramento, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690835411512