Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Didn't repair at all. Joe gets a zero review.
Joe came out, fiddled with the mechanism, proclaimed that we should give the refrigerator 24 hours to fully cook down, and then left. It's been 24 hours and the refrigerator temperatures have not changed even one degree.
James W,
Scottsdale, AZCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767219061165
Wrong analysis
The drier was analyzed as a bad timer when heat did not work. I replaced timer and there was still no heat to dry clothes.
David F,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767219197278
Owner
Seems inexperienced. Third service call on fixing stove Stovetop still not working.
Michelle P,
Freeport, FLCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218859591
Worse service ever
Schedule 8-3. Tech showed up at 4:34 pm. Walked in and said he could only service one of my appliances not both as I requested on AHS. Then he told me the model number is wrong, so he could not service it at all. The model number is from the Bosch at my old house. Sears or AHS transfered the wrong model when I placed the claim so he refused to help us. I wasted a whole day at home for nothing. Very disappointing.
Roger D,
Chandler, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767218822079
Never showed up
Never showed up. I've been waiting all day. I have sight of 2 of our exterior doors and am sitting less than 25 feet from the third. No knock, no phone call.
Sean S,
Marion, OHCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218813036
No-show
The technician did not show up. I've been waiting all day. I have no heat. I have respiratory issues. I have small children in the house
Robin B,
Temple Hills, MDCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218617197
Felt lied too
Ladarrien was very nice but told me, would be back with a second part…. It's freezing here in Texas. (Now 3 pm) I found out my order has now been cancelled. So now days without AC/Heater.
Jack S,
Kaufman, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767218678324
Repair guy
He was in a hurry. There was a problem in making service fee, which was CHW fault. I plead with him to let me contact CHW, he refused and left. Very unprofessional.
Afis I,
Winter Garden, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767162936443
The home owner.
I was unable to get any direct answers from Mr. Hung. The first time he came to my residence he told me something something different from his last visit. And the information he gave my warrant company has denied my claim. And my heat isn't going to get repaired.
Willie W,
Capitol Heights, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767162892094
The technician said the machine is not in his service list
After several forced change of schedules, the technician arrived and said the type of machine is not in his service list. Why do not you look at the submitted model number and inform me through the messge? why just run here to tell me you could not do it and trying to charge me?
John E,
El Monte, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767162861363