Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Wash machine still broke
Wash machine still broke I need somebody to get out here ASAP been 2 weeks tired of waiting
Doug W,
South Bend, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841121867
Repair not completed
The tech said the part is no longer avail so instead of fixing water dispenser parts en though he sails the ice dispenser door is no longer produced i Gould the whirlpool part for the door b I want the water dispenser part that he said he had in his truck fixed so please send him back
Maria O husband Tom wrote this,
Bayside, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690845387952
Poor
Our refrigerator has failed twice and come back on. We've lost 2 refrigerators full of food. The technician said he can't recommend replacing bc it's working now. It was at 68 when we came home from vacation. How many times does a refrigerator have to fail before they will replace ? Why are we paying for a home warranty each month if we now have to pay out of pocket for a new fridge?? I'm done with replacing food and a faulty freezer and ice maker. Super annoying and super frustrating!
Disappointed Person,
Alexandria, VACustomer service response - Tanya, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690837803291
Tech very nice, just couldn't fix my problem
The tech that came out was very nice but I was disappointed to hear that he does not have the skills required to fix my problem. Despite this I still have to pay for him to come out and tell me this?! When I say the boiler is overpressuring, don't you realize there may be an issue that requires ability to work on piping/the wet side of the boiler? Waste of my time and money, had to wait all day for the tech to come out and then pay him and find out they don't do work on the pipes or pressure tanks or anything beyond igniters on boilers.
John W,
Lake Harmony, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837461163
Never came back
Technician never came back to make the repair on fridge. It's been 2 weeks.
Leslie C,
Erlanger, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837429714
Did not fix the problem
The technician did not fix the problem and ended up wasting our time, kids + family is unhappy. I had to arrange for portable fridge. The issues are still unresolved.
Shrikant P,
Apex, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837416079
Refrigerator freezer
This man glued my freezer door shut. He also unbalanced my freezer door so now the door does not shut. Terrible service. At the end my issue with the freezer was not resolved. Sears has sent 3 men to fix the issue and have NOT gotten fixed. TERRIBLE SERVICE!
David L,
Booth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690837392613
Extremely Disappointed
FIrst, estimated appointment time started at 8:46 am and kept getting bumped and strung along until technician finally arrived at 3:40 pm. A total wasted day "waiting". Second, part was installed promptly when he did arrive but the icemaker continues to leak and all the ice freezes in the bin. Impossible to "talk" to a real person to get them back to repair properly.
Robin B,
Summerville, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837333873
AC not cooling enough
I called my home warranty for service and they picked up Sears as their choice preference. Guy came over and said a AC was working oK at the moment, explained the degree temp outside and the difference they can go down inside due to high temps outside. Never physically touch the AC unit or display to check or do any troubleshooting. He went by what I explained the AC was doing. Now, the AC is not cooling at all. Temp outside is 80s and rainy, inside is 84. My common sense is telling me the AC is not working properly.
Jesus C,
Hamer, SCCustomer service response - Dear Jesus thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836890372
Very disappointed
I waited all day 8 to 5 technician didn't come until almost 420 and after being without air for over a week I'm still without air but paid technician service fee to home out. Very disappointed with the service and with choice warranty
Teresa B,
Radcliff, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836810486