Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Courteous, but careless
The technician took about 40 minutes repairing the dishwasher. When done, he didn't actually test the unit. He seemed to be in a rush to leave and told me to just reset the circuit breaker for the dishwasher to come back on. When I checked the circuit breakers none of the breakers were actually off. I tried flipping all the breakers off and back on to see if the dishwasher would come back on. None of this worked. So, now here I am having to order yet another service call to make up for his carelessness during the visit. This is a huge waste of time for everyone involved.
SR,
Austin, TXCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838474472
Did not fit my refrigerator only but a bandaid on it!
Dealing with Sears is awful! I had two people come out and diagnose the issues with my refrigerator was having. After ordering three parts and paying for labor Keith came out to complete the job. He said no, it does not need a compressor (which is under warranty). He cleaned my refrigerator and took the parts I paid for. Almost three weeks have past and my refrigerator when out again! So, now I am back in the same situation I was before except I have no parts to fix the refrigerator. Let me say we inquired about a refund and no refund yet. So, Keith took the parts I paid for and did not put it in the notes. Not happy!
Rhonda F,
Summerville, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841226277
Never showed and charged me for repairs
For the second time, the technician did not show up, then falsified documents, saying that he did. I should probably report to law-enforcement.
Richard C,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841198184
Service call to repair a 1 year old Maytag washer
I'll never use you or recommend you to anybody 0 I'll never use you or recommend you
Julian S,
Huntington, WVCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838316407
Kenmore washing machine only fills 2 inches
Although the repair person could see that the washing machine did not fill more than 2 inches he said there was nothing he could do. He said he would be happy to order a part that he did not think I needed. Because his diagnostics showed no issues he told me there were no problems even though he could see the problem. He called for assistance and was given no help.
Catherine S,
Baltimore, MDCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838286403
NOT FIXED
He was not interested in making sure it worked.....changed the house and left. It STILL DOES NOT WORK!!!!
Davina H,
Maceo, KYCustomer service response - Davina, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690838529912
Refrigerator
Disappointed in parts not ordered yet. Another wasted day just to tell me that. Poor communication. 2 weeks and still not fixed
Brenda P,
Fort Smith, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841186390
This guy was creepy
He yelled at me and would not leave my house he stated,"you don't own me" in a very loud voice.
Diana G,
Springfield, ILCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838200170
Thomas
He arrived angry and was rude. One problem was the refrigerator light has two bulbs and one side is not functioning. The bulb on one side burned out I bought a new one. When I put the new bulb in the socket it didn't light up and therefore noticed the socket was broken. I put the old bulb back in because the light fixture got hot at times. Concerned to leave the socket empty. Thomas ignored my explanation and kept telling me the light bulb had burned out. I kept repeating how the new one didn't work in there either and repeated the problem. He kept saying he didn't replace light bulbs...ignoring that I said the fixture is broken and a new one didn't work in it. After repeating myself 4-5 times I got angry because he wouldn't listen. He packed up and left even though I apologized. I don't want him here again...the feeling is mutual.
Marie H,
Saint Louis, MOCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838165905
AC still not working!!!
Tech, said it was a connection wire. He said it was fixed. He left. AC IS NOT FIXED. PLEASE DON'T CLOSE THIS TICKET!
Victor J,
Mc Kinney, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690841173077