Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Rudest Technician EVER
Jeff was THE RUDEST technician that has EVER been to my home. He spoke down to my husband and I, insulted our home, and was disrespectful to us as a whole. He had the audacity to make a joke referencing how he's often kicked out of clients' homes because of how he comes off. A formal complaint has already been placed with Best Buy, and I would be happy to provide more details to A&E. This technician is a terrible representation of both Best Buy and A&E. He is never welcome back to my property. Basic rule of customer service is to NOT insult or belittle homeowners …. Something Jeff obviously hasn't been trained on.
Jeffrey F,
Rosemount, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922646712
Not Fixed
Dryer is still broken, technician came and installed the belt but still not working. This is the 4 technician that has been called. The 1st technician placed the belt on wrong broke it.
Raymond S,
King George, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690849126437
Not impressed
Made assessments and presumptions without listening to me explain what exactly is happening with my HVAC.
SRICH,
Jessup, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690849104430
worthkess
broke so many parts never knew what he was doing will never use this insurance again
Carol L,
San Angelo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690849094607
AC service review
Person doesn't show up ID, look like he was very slow and modeless person. I ask him about you can find out my issue and I will pay you but he didn't help me.
Vaibhav P,
Breinigsville, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690845838041
Refrigerator issues
Victor, 0 stars Came in and made him self at home, sat down and took a phone call. Looked at our fridge for less than a minute and told us to Contact the manufacturer. Never gave us an estimate for the work. Said we declined his estimate, which is not true. We would like a refund for this service because the technician didn't do anything.
Sean K,
Foothill Rnch, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845487572
Unacceptable
It took over 4 weeks just to fix my water tank. Unacceptable time. Your service is just poor and unacceptable. And I just renewed my warranty to. Maybe a mistake on my end..
William C,
Milwaukee, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845460402
2 1/2 months wait
Since the middle of May I had no refrigerator , no one cared. Appointments were no show or canceled and rescheduled another 3 weeks out. I finally just bought a new refrigerator . No way to contact anyone. Both American home shield and A&E fired.
Patti C,
Happy Valley, ORCustomer service response - Patti, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690839556222
The problem was not fixed and I cannot get a hold of anyone.
The problem was not fixed and I cannot get a hold of anyone.
Laura B,
Falls Church, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845401986
Poor
Tech came for appointment. He never got out of the truck. He did not fix anything.
Rickey O,
Winter Garden, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690845387063