Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No Jose
No one came today. What is going on. Our refrigerator is a lemon. This has been a terrible experience. I just want it fixed or provide a new one.
Linda N,
Avondale, AZCustomer service response - Linda, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922570709
unsatisfactory work
The tech did not fix the problem. My A/C works EXACTLY as it did before he arrived. The house is not cooling properly.
Norma S,
Bakersfield, CACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690922316647
I am not happy….
He did not reconnect my dryer hose back to my dryer. I noticed this after he left… please send him back to do so…
Marilynn T,
Turlock, CACustomer service response - Marilynn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922536687
Didn't fix anything and charged me more than he said it woul
Ramon did NOT FIX my washer. He didn't even know how to get to the drain pump on my Whirlpool Duet washer. He said it would cost a price but when I saw my charge on my card it was higher. I'm very disappointed in Sears Service 👎
Cheri W,
Huntingtn Bch, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690921883664
Owner
Put part in dishwasher technician started it , it was running then he left then it got half done and it stopped and same errors so nothing fixed and its when 2 months !! Please send deductable back and we will go buy a new one ! Ok
Bob B,
Elkhart, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690921886291
Technician
The technician came to repair my washing machine he replaced the pump and still doesn't work.I took off work to with no pay now a technician has to come back another day very poor service.
Kirkpatrick F,
Toluca Lake, CACustomer service response - Kirkpatrick, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922520148
Worst repair company
This was the first repair man to come out to look at my washer, but he did not take me seriously when I told him that it shakes violently off the ground and leaks water because it didn't do it when he ran the washer with nothing in it. So now I'm on my fifth service call to get this fixed. On the fourth service call he was there and got to see how violently my washer shakes because I caught it on video. Then he took me seriously. He could've advocated for me to my home warranty company how serious this really is and that we really need a new washer but he didn't. Instead, he just went along with what they decided to do, which was order another part that may hopefully fix it. Even once they come out for the fifth time and the second part, I'd be willing to bet it will not be able to be fixed. I am a single mom and have had to take off work five times now for this and have not had a washing machine for a month now. His company sends a different repair man out every time, so nobody has any sense of responsibility to get a job done correctly and in a timely manner. And it is impossible to speak to anyone on the phone because everything goes to a prompt.
J H,
Oakdale, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690922797184
Misdiagnosed and referred to Electrician
Technician came in and stated no power to dishwasher from circuit and that we needed an electrician. Two minutes of DIY with a screwdriver and multimeter (I'm an electronics technician who just didn't have time to diagnose myself), I discovered that dishwasher did in fact have power, and the only issue was with a loose electrical connection.
Jacob S,
Oak Grove, KYCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690920811161
Rude and swore
The technician was very frustrated with our dryer set up. He told me he hated my dryer. He cussed and swore for about 30 minutes trying to get it back in place and let me know how much he disliked our set up. I offered help, but he said no. This is not the first time we've had technicians out, and while it can be tricky pushing the dryer back in place, they have never had a tantrum like this guy did. Then when he was done, he just left. Never said he was done. Never said goodbye. Nothing. I will never welcome this technician again and he should be fired.
Doug V,
Ceres, CACustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1690920760745
Not happy with the service
I don't think the technician did a proper job of finding the issue..
Seema A,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690913422593