Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
The technician Brian is very disrespectful
The technician Brian Unpolite… very disrespectful… I am surprise series hired this type of technician, the present the company, very down a great…
Karim N,
Sterling Hts, MICustomer service response - Hi Karim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1690922759533
Awful
He was absolutely terrible! Did not look at the whole system. Simply looked outside and said that all we need to do is hose it down and then left. This is clearly someone who wanted to do the minimum. He did not investigate the issues at all. This is unacceptable. If I could give zero stars I would
Rachel W,
Wayne, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922683165
Terrible
Representative was not friendly and didn't remotely repair the issue. Only said the dryer vent needed to be cleaned but didn't offer to do it or give the company that he recommended info although he said he would. Highly disappointing because as a family of 4 with a new baby on the way we need our dryer working and we've waited almost 2 weeks for the dryer to be fixed and reschedules by the company to finally get someone out and nothing is fixed!
Lee J,
Lexington, SCCustomer service response - Hi Lee, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690922678924
Poor service
Technician smelled like pot, service was for maintenance of washer and dryer, he said only work order for dryer, did not check dryer! Started the washer did not know how to drain unit to stop the cycle! He reported the washer filter was good, he told me he could not check filter because unit was running and he did not know how to stop it to check the filter! The whole service was unacceptable!
Rachel H,
Newington, CTCustomer service response - Rachel, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922654725
Repair not completed
Ice maker does not work. No repair work was done only removed small ice cubes. Unable to reschedule, no response from service center, even though they have been paid.
Ed O,
Roanoke, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922160449
Help!
The washing machine still does not work. It will not drain.
Lora L,
East Dubuque, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922128232
Unhappy
The tech came out and thought he fixed our washing machine. I think even though it would be time consuming, he should have stayed long enough to run the washer thru a complete cycle to make sure it was actually fixed. But he didn't and now you have to send another tech out to MAYBE fix it. Overall, this has been a very unprofewssional experience.
John N,
Tonganoxie, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922110222
Dissatisfied
Phillip is a very nice man. However, when Phillip came, my washer worked but needed service. When he left, it was completely broken and screaming so loud I couldn't make a phone call to him. I am severely handicapped and desperately need for my washer to work properly. I had to wait ten days from my initial call until you sent a repairman. I now have clothes sitting in dirty water in the washer and I can't wait another ten days for service. SEND SOMEONE RIGHT AWAY! I called 3 times to get appointment after noon. No note was passed to the repairman. I gave my cell phone number. It was copied wrong. I was told to fix it online, but I wasn't allowed to do that. The automated system said my numbers were invalid. I have been a Sears customer for FIFTY YEARS! Every appliance in my home and every tool in my garage were bought at Sears. I have a service contract for my washer, dryer and range with you. But you obviously DO NOT value your customers. I NEED HELP NOW!
Debby F,
Versailles, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690922834489
Dryer repair
Dryer stopped working a hour after he left. VERY DISSATISFIED!
Kevin Thrasher,
Norwalk, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690922808819
Technician to order part for refrigerator
We were very disappointed in the technician's performance today. He (Jeff) seemed uncaring and not willing to go the extra mile to get part ordered. His attitude was to be desired. We'd rate him a (1) one in all areas. WHY are we paying for a warranty on our appliances when the technicians are telling us to go get plumbers. Etc to complete his work. VERY DISAPPOINTED IN SEARS TECHNICIANS.. This is the second time we've called Sears out for our appliances and they tell us to go get some one else to do other work on these appliances before they'll lift a hand to do anything!!!
Paul Q,
Pittsburg, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690921961038