Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
WHO IS SAIFUDIN - NEVER CAME TO MY HOME!
.Totally disgusted with Sears! Your technician Fazil should not be allowed to work for Sears. He is a habitual liar and I don't believe he is equipped with the proper credentials to work as a technician. Ive noticed a continuous decline with Sears Home Services in the last five to six years. I understand that by the end of 2023 there may not even be a Sears. I've been reading a lot about the decline of Sears. You have scammers working for you now. My trust is gone. I will have to turn to the Attorney General's office for assistance with my issue. I have been a Sears Protection Agreement holder for many decades and to not get the service that my Protection Agreement states is wrong. I will seek legal assistance. SHAME ON YOU SEARS. This is not the American way!!
Elsie M,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1690923155374
Waste of Time!!!
Tech here for maybe 5 min. and couldn't figure out the problem. Left saying everything was fine, but problem still exist.
Cindy H,
Tucson, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690923141805
Hvac repair
Choice warranty sent a service man out approximately 2 weeks from the initial call date to repair my unit. I paid service fee to a service man who said he found the problem, but the company did not allow him to work on the following brand name AC unit (RUDD). I waited 2 more weeks only to hear the same old story that I was told from the beginning. One person hung up on me as I was talking. Can you imagine, July and August are the hottest months in the year here in SC. My unit is not functioning properly, and they can't get anyone that will accept their contract to repair my AC unit. they need not be in this business. I will certainly not purchase a home warranty from Choice warranty again.
Bud B,
Timmonsville, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690923114903
Re. Eric Q
Came to our home even after we requested to get Nareth. Initially said we turned off the ice maker but then realized something else was wrong. Still did not fix the problem. We are without ice for now nearing 1 month. Called to request Nareth once again and I now see Eric Q is being sent again on August 4. Absolutely amazing!!!
Noel B,
Lomita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690923100394
poor service
very brusque, not willing to listen and stated that the only way we can get the Maytag washer repaired is to buy a Seats warranty. Unfortunately looks like we will have to buy a new washers
Lisa M,
New Orleans, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922988072
Incompetent
Does not communicate. Gives conflicting information only after asking specific questions. Absolutely 0 confidence in this technician's knowledge or ability to properly diagnose or repair. Omar is a reflection of the Sears home warranty, I am extremely disappointed and discourage anyone considering this coverage and service.
Briana W,
Clovis, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922937928
The worst experience
He wasn't thorough. He just assumed. He didn't even bother to check the washer and dryer. He only ran the washer and said he didn't find an issue.
Myriam R,
Bushnell, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690922911662
Washer
He. Came. And. He. Say was fix. And. Went. I. Tray. I. Was. Till. Not. Working Still. Cold. Water coming. Out very disappointed I
Maria F,
Odessa, TXCustomer service response - Hi Maria, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690922893487
Bad
Technician did nothing he just installed the pets but didn't bother to run a cycle to make sure the wash was good to go. Now I have to schedule another appointment cause the washer doesn't spin and drain
Gabriela D,
Cicero, ILCustomer service response - Hi Gabriela, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1690922863480
Range Service
Bruce was efficient, quickly diagnosed problem and fixed. Also gave option of getting warranty.
Patti H,
Huachuca City, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690922773690